Order Management Representative

Aston Carter; United States; Hybrid; USD 50,000 - 55,000; Full time

Job summary

Aston Carter in Georgetown, KY is seeking an Order Management Representative for a full-time, hybrid role. You will support order processing, inventory coordination, and customer service while coordinating with sales and operations to ensure accurate orders and timely shipments.

The position offers a hybrid schedule with up to 10% travel, Mon-Fri hours, and a competitive salary range with bonus opportunities.

Qualifications

• Bachelor's degree preferred or 2-4 years in customer service, sales support, logistics, or a related field.
• Strong verbal and written communication skills.
• Experience with ERP or business management systems preferred.

Responsibilities

• Process customer inquiries, orders, and updates.
• Coordinate with internal teams on product delivery and service issues.
• Manage order bookings and maintain accurate records.
• Monitor inventory levels and coordinate shipments.
• Track order status and provide timely updates to customers.
• Support sales by maintaining customer relationships and identifying opportunities.
• Assist with promotions, customer development, and growth initiatives.
• Prepare reports and analyze order, inventory, and customer data.
• Apply sound judgment to resolve routine issues and escalate complex matters.
• Perform additional duties as assigned.

Skills

Data entry

Supply chain management

Microsoft Office proficiency

Excel data entry

Inventory management

Sales support

Order processing

Order management

Customer service

Service information

Inventory control

Inventory tracking

Education

Bachelor's degree preferred or 2-4 years in related field

Tools

ERP systems

Job description

Job Title: Order Management Representative

Job Description

We are seeking a customer-focused professional to support order management, customer service, inventory coordination, and sales support activities. This role serves as a key point of contact for customers, ensuring orders are processed accurately, shipments are coordinated efficiently, and customer needs are addressed in a timely manner.

Responsibilities

• Process customer inquiries, orders, and order updates.
• Coordinate with internal teams on product delivery, service issues, and customer requests.
• Manage order bookings and maintain accurate records.
• Monitor inventory levels and coordinate shipments.
• Track order status and provide customers with timely updates.
• Support sales efforts by maintaining customer relationships and identifying opportunities.
• Assist with promotions, customer development, and business growth initiatives.
• Prepare reports and analyze order, inventory, and customer data.
• Apply sound judgment to resolve routine issues and elevate complex matters as needed.
• Perform additional duties as assigned.

Essential Skills

• Data entry
• Supply chain management
• Microsoft Office proficiency
• Excel data entry
• Inventory management
• Sales support
• Order processing
• Order management
• Customer service
• Service information
• Inventory control
• Inventory tracking

Additional Skills & Qualifications

• Bachelor's degree preferred, or 2-4 years of experience in customer service, sales support, logistics, supply chain, or a related field.
• Strong verbal and written communication skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience working with ERP or business management systems preferred.
• Japanese language skills are a plus, but not required.
• Ability to manage multiple priorities in a fast-paced environment.

Work Environment

This is a full-time position with work hours from Monday to Friday, either 7:30 AM to 4:15 PM or 8:00 AM to 5:00 PM. The role offers a hybrid work environment with up to 10% travel. You will have the opportunity to work cross-functionally with customers, sales, operations, and supply chain teams in a fast-paced setting, allowing you to directly impact customer satisfaction and business success.

Job Type & Location

This is a Permanent position based out of Georgetown, KY.

Pay and Benefits

The pay range for this position is $50000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Competitive Salary with Bonus OpportunitiesPaid Time OffComprehensive Medical, Dental and Vision Benefits (Low Premiums!)Flexible Spending and Health Savings Accounts14 Paid Company Holidays401(k) with Company ContributionEducational Tuition Reimbursement

Workplace Type

This is a hybrid position in Georgetown,KY.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.