Order Management & Logistics Specialist

New England Controls Inc; Town of Clifton Park (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Highly competitive Medical and Dental Insurance

Flexible Spending Accounts

Pet Insurance

Unlimited PTO policy

401(k)

Employee Stock Ownership Plan (ESOP)

Job summary

A leading automation solutions provider in New York is looking for an Order Management Specialist. Responsibilities include tracking purchase orders, monitoring sales orders, and ensuring accurate delivery details to customers. Candidates should possess a Bachelor's degree, have at least 3 years of customer service experience, and be proficient in Salesforce and Microsoft Office. This position offers competitive benefits including unlimited PTO and a salary ranging from $55,000 to $65,000, based on experience.

Qualifications

• Bachelor’s degree or equivalent industry experience.
• Minimum of 3 years customer service-related experience.
• Experience with Salesforce and Oracle preferred.
• Proven ability to handle multiple tasks effectively.
• Attention to detail and accuracy is critical.

Responsibilities

• Track and log new purchase orders, monitor sales orders.
• Verify order details and ensure customer deliveries.
• Coordinate with supply chain and sales departments.
• Analyze and follow up on unshipped customer orders.
• Prepare proactive reports on order status.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree or equivalent industry experience

Tools

Salesforce

Oracle

Microsoft Office Suite

Job description

A leading automation solutions provider in New York is looking for an Order Management Specialist. Responsibilities include tracking purchase orders, monitoring sales orders, and ensuring accurate delivery details to customers. Candidates should possess a Bachelor's degree, have at least 3 years of customer service experience, and be proficient in Salesforce and Microsoft Office. This position offers competitive benefits including unlimited PTO and a salary ranging from $55,000 to $65,000, based on experience.