Order Management II

R. STAHL INC.; Stafford (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

R. STAHL INC. is seeking an inside sales professional to build strong client relationships through the sales cycle and provide guidance from inquiry to post-sales support.

You will leverage SAP and cross-functional resources to resolve inquiries, monitor orders, and ensure on-time delivery in a fast-paced environment. Bilingual English/Spanish communication is highly valued for customer interactions.

Qualifications

• Bachelor’s degree in Industrial/Electrical/Instrumentation Engineering, Supply Chain preferred.
• Minimum of two (2) years inside sales / key account experience in a customer service and manufacturing environment.
• Proficient in the ERP (SAP) system required.
• Proficient in MS Office.
• Fluent in English & Spanish with strong written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with clients through the sales process.
• Utilize SAP, website resources, and team support to provide timely solutions to inquiries.
• Monitor order progress and ensure timely delivery.
• Collaborate with sales, engineering, production, and quality assurance to ensure customer satisfaction.
• Coordinate claims and start RMA processes.
• Support outside sales and management in priority transactions.
• Participate in meetings and training to maintain product knowledge.

Skills

Inside sales

Customer service

Bilingual English/Spanish

Team collaboration

Education

Bachelor’s Degree in Industrial/Electrical/Instrumentation Engineering

Supply Chain preferred

Tools

SAP

MS Office

Job description

Description

• Build and maintain strong relationships with clients, offering support and guidance through the sales process, from initial inquiry to post-sales assistance.
• Utilize SAP system, website resources, and support from teammates and technical experts to gather information and provide timely solutions to customer inquiries.
• Uses SAP to retrieve customer information, stock status information, and status of purchase orders and any other pertinent information the customer may require.
• Monitor order progress, ensuring timely delivery.
• Collaborate with cross-functional teams including sales, engineering, production, and quality assurance to ensure optimal service and customer satisfaction.
• Coordinate claims and start RMA processes.
• Assist outside sales team and management team in processing priority transactions.
• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• Performs other related duties as assigned.

Requirements

• Bachelor’s Degree in Industrial/Electrical/Instrumentation Engineering, Supply Chain preferred.
• Minimum of two (2) years inside sales / key account experience in a customer service and manufacturing environment.
• Proficient in the ERP (SAP) system required.
• Proficient in office management software (MS Office).
• Having functional competence and understanding of manufacturing / production environment.
• Fluent in both English & Spanish, with strong written and verbal communication skills in both languages. This includes the ability to effectively communicate technical information and provide support to customers.
• Ability to thrive in a dynamic, team-based environment where priorities may shift.
• Proficiency in MS Office (Outlook, Excel, Word).
• Skilled in reaching design specifications and technical drawings a plus.
• Experience in NEC & IEC hazardous requirements a plus.
• Ability to multi-task, work in a fast-paced environment and meet deadlines.
• Strong customer focus demonstrated by attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Problem-solving ability with a focus on finding innovative solutions.