Customer Service Support

EnergiPersonnel; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Odessa Client seeks a Customer Support Specialist to assist the sales team and collaborate with sister organizations to drive new business development and operational objectives.

Responsibilities include handling orders via SAP, updating customers on status and delivery dates, and coordinating with Workshop and Purchasing to meet timelines. Proactive communication and accuracy in data entry across portals are essential.

Qualifications

• High school graduate or GED; related experience preferred.

Responsibilities

• Provide responsive customer support by phone, email, walk-in service, pickup and delivery.
• Communicate order status, pricing, lead times and revised delivery dates to customers and internal stakeholders.
• Process customer transactions in SAP (sales orders, invoices, production orders, purchase orders, goods receipts, credit memos, rebills, etc.).
• Monitor and progress existing customer orders to ensure on-time delivery and update stakeholders as needed.
• Coordinate with Workshop and Purchasing to meet delivery requirements and resolve issues.
• Assess repairs and prepare quotations using eVE and other approved tools.
• Use Portal tools (CSDS, Drawing Search, eVE, Quick Quote) to determine pricing and locate drawings.
• Enter and maintain customer information in portals (Ariba, Coupa, OpenInvoice).
• Monitor inventory levels and pull items for active orders; receive daily deliveries and verify quantities.
• Perform quality checks and prepare shipment documentation; locate drawings for repair/manufacturing.
• Assist with pickup/delivery of orders, parts, tools, and shop items as needed.
• Provide cross-functional support to maintain customer service and priorities.
• Promote customer satisfaction through service excellence and leadership.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Education

High School diploma or GED

Tools

SAP

CSDS

Drawing Search

eVE

Quick Quote

Ariba

Coupa

OpenInvoice

Job description

Odessa Client seeking aCustomer Support Specialist

Duties & Responsibilities: Support the sales team and collaborate with sister organizations to achieve new business development, commercial, and operational objectives. Provide responsive customer support by phone, email, walk-in service, pickup, and delivery; communicate order status, pricing, lead times, and revised delivery dates to customers and internal stakeholders. Process customer transactions accurately and promptly in SAP, including sales orders, invoices, production orders, purchase orders, goods receipts, credit memos, rebills, notification numbers, repair codes, and bills of material. Monitor and progress existing customer orders to ensure customer delivery on time, and, where required, provide internal and external updates on order status. Coordinate with the Workshop and Purchasing teams to meet customer delivery requirements and resolve order, material, or scheduling issues. Commercially and technically assess repairs, prepare repair quotations, and provide quotations for new items using eVE and other approved tools. Use Portal tools, including Quick Quote, Web GA, Drawing Search, the Knowledge Database, CSDS, and eVE, to determine pricing, locate drawings, and confirm material and application information. Enter and maintain customer information and transactions in required customer portals, including Ariba, Coupa, and OpenInvoice. Monitor inventory and stock levels, determine system inventory availability for processing needs, pull items for active orders, and receive daily deliveries by verifying quantities and shelving materials appropriately. Perform quality checks to confirm parts and items are manufactured accurately and meet applicable requirements. Prepare orders for shipment, including boxing, labeling, packing slips, proof-of-delivery documentation, invoices, and other required records. Locate and provide updates on new and repair order inquiries and create required labels for repairs and customer locations. Locate in-house drawings needed for repair or manufacturing activities. Pick up and deliver customer orders, parts, tools, and shop items as business needs require. Assist with seal assembly, repair, and pressure testing when trained and authorized to perform the work. Provide cross-functional support throughout the workday based on operational needs while maintaining customer service and work priorities. Promote customer satisfaction through service excellence and support leadership in reinforcing mission, vision, values, behaviors, and culture. Perform other duties and responsibilities as assigned based on business needs.

Health, Safety, Environment, Quality and Ethical Standards

Adhere to all HESQ standards and policies set out by Management. Adhere and demonstrate Group ethical standards.

Required Skills and Qualifications

Operate standard computer equipment and demonstrate proficiency in Microsoft Office and SAP systems. Use Portal tools effectively, including CSDS, Drawing Search, eVE, and Quick Quote.

Education and Experience

High School Graduate or GED preferred but not required. Minimum of 1-2 years of related experience; or equivalent combination of education and experience. SAP experience preferred. Prior experience with or knowledge of mechanical seals or pumps preferred but not required.

Physical Requirements

PHYSICAL DEMANDS This position works in an open office environment where teamwork is emphasized. As such, regular attendance in the office is an essential function of the role. Other essential functions include: Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Speech Clarity: The ability to speak clearly so others can understand you. Speech Recognition: The ability to identify and understand the speech of another person. Near Vision: The ability to see details at close range (within a few feet of the observer).