Order Management & Customer Support Specialist

U.S. Pipe; Warren (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Team Collaboration

Career Growth

Comprehensive Benefits

Job summary

U.S. Pipe is seeking a Customer Service Representative to join our Warren, OR team to provide inside sales support, manage accounts and orders, enter orders, generate invoices, and quote for our customers, helping to meet company objectives.

The role emphasizes coordination across departments, accurate data entry, proactive customer communication, and backlog management. A fast-paced environment requires attention to detail and solid MS Office skills.

Qualifications

• Minimum high school graduate or equivalent.
• 2 to 4 years of previous customer service experience in a fast paced and high-volume call center environment.
• Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint software.

Responsibilities

• Coordinates all assigned orders to include all tasks required to process and expedite the order accurately and timely and to ensure customer satisfaction.
• Performs order entry, checking pricing, coordinating with other departments, notifying customers of shipment information, and assisting other Inside Sales Reps.
• Provides all information necessary to meet customer inquiries and works with customers to offer alternatives to help resolve problems, following up on quotes, orders, and shipping dates.
• Follows up with sales representatives and / or customers on each job to completion.
• Emails a copy of the quote to the sales representative.
• Maintains and files all proper digital records related to customer inquiries, orders, and customer requests related to specific jobs.
• Sends submittals to customers, communicates to customers, and provides information requested.
• Monitors, evaluates, and presents solutions to potential problem areas affecting Customer Service.
• Communicates with Planners to make aware of lead time issues and communicates same to customer.
• Prepares credit memos, records information, resolves customer conflicts and emergencies.
• Prepares and forwards preliminary paperwork for return of material.
• Completes return goods authorization for customers.
• Assures compliance with policies, procedures, and regulations.
• Manages backlog for customer territory for accuracy of current and future orders.
• Works with Planners to determine delivery dates and follow up on existing orders.
• Responsible for coordinating the backlog of orders with the Sales Manager or Regional Director.
• Actively involved in production meetings to ensure proper customer communications.
• Contact customers after the order is processed and delivered to confirm the customer’s level of satisfaction with the order.
• Mails catalogs and other literature required by customers.
• Backup other CSRs when on vacation or out of the office or as directed
• Perform other duties as assigned by Supervisors and Managers.

Skills

Customer service experience

Education

High school diploma or equivalent

Some college or technical training

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

U.S. Pipe is seeking a Customer Service Representative to join our Warren, OR team to provide inside sales support, manage accounts and orders, enter orders, generate invoices, and quote for our customers, helping to meet company objectives.

The role emphasizes coordination across departments, accurate data entry, proactive customer communication, and backlog management. A fast-paced environment requires attention to detail and solid MS Office skills.