Inside Sales Representative - Plant Division

Star Pipe Products; Houston (TX); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Star Pipe Products in Houston, TX is seeking an Inside Sales Representative for the Plant Division. You will handle order entry, customer inquiries, pricing, and order tracking while maintaining customer relationships in a fast-paced team environment.

The role emphasizes problem-solving, MS Office/Excel skills, and exceptional customer service. Bachelor's degree or equivalent required, with 2+ years in a B2B setting preferred.

Formación

• Problem-solving skills required across order entry and service.
• Extremely detail-oriented with strong time management and prioritization skills.
• Excellent customer service and people skills are essential.
• Ability to work independently and in a team to meet goals.
• Strong organizational and multitasking abilities are needed.
• Able to sit for extended periods and use office equipment.
• Adaptability to fast-paced, cube environment with distractions.

Responsabilidades

• Receives and enters customer orders.
• Resolves inquiries related to order delivery and pricing.
• Builds and maintains relationships with an established base of accounts.
• Assists with price quoting, scheduling, and order tracking.
• Supports outside sales on pricing and project coordination.
• Escalates issues to supervisor when needed.
• Promotes product promotions to increase sales and awareness.

Conocimientos

Problem-solving

Time management

Customer service

Teamwork

Organizational skills

Multitasking

Detail oriented

Office equipment use

Educación

Bachelors degree or equivalent

Herramientas

Microsoft Office

Excel

Descripción del empleo

Inside Sales Representative, Plant Division | Star Pipe Products - Houston, TX 77042

Love keeping customers happy and keeping orders moving? Star Pipe Products is looking for an Inside Sales Representative to join our Plant Division team!

In this role, you’ll be at the center of the customer experience, involved in all aspects of customer service, order fulfillment, and sales support. You’ll handle order entry and inside sales support, and pitch in on other customer service and sales support activities as needed. If you’re detail-obsessed, a natural problem-solver, and thrive in a fast-paced team, this could be your next move.

• Receives, reviews, and enters customer orders
• Facilitates resolution of inquiries and customer concerns related to the order delivery process
• Responsible for building and maintaining relationships with an established base of accounts through excellent customer service
• Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers
• Supports order tracking, price quoting, and scheduling
• Responds to complaints and disputes within a reasonable limit of authority and recognizes when to elevate customer service issues to the supervisor
• Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate
• Presents product promotions to customers to increase sales and customer awareness of products and services
• Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions
• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
• Works with outside sales on pricing, problem-solving, and projects
• Other duties as assigned

Required:

• 4-year college degree or equivalent
• Preferred:
• Minimum 2 years of experience in a B2B-related field

Required:

• Problem-solving skills
• Intermediate Microsoft Office and computer skills; Excel skills including sorting functions, formulas, and more advanced functions
• Extremely detail-oriented with strong time management and prioritization skills
• Excellent customer service and people skills
• Ability to work independently and collaboratively as a team to achieve goals
• Strong organizational and multi-tasking skills
• The ability to sit for extended periods of time
• Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion
• Fast-paced, cube environment, with some level of distractions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform essential functions.

Star Pipe Products is an Equal Opportunity Employer