Order Management & Customer Support Coordinato

MAU Workforce Solutions; Beloit (WI); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Job summary

MAU Workforce Solutions is seeking an Order Management & Customer Support Coordinator for our client in Beloit, WI. You will manage customer orders, track fulfillment, support customer communications, and coordinate logistics-related processes to ensure successful product delivery.

This is a short-term contract assignment with exposure to ERP systems (preferably Sage) and Microsoft Office. A strong Customer focus, meticulous attention to detail, and effective communication are essential for

Qualifications

• Experience in order management, customer service, logistics coordination, or administrative support.
• Proficiency with ERP systems (preferably Sage) and MS Office.
• Strong organization, attention to detail, and communication skills.

Responsibilities

• Enter customer orders into Sage and supporting business systems.
• Process recurring isotope orders and CDMO order requests.
• Prepare and manage order acknowledgements and confirmations.
• Support standardized dose acknowledgement process activities.
• Coordinate and communicate customer order status updates.
• Track customer forecasts and ordering commitments.
• Assist with logistics coordination and shipment documentation preparation.
• Process sample orders and coordinate customer readiness activities.
• Monitor order fulfillment milestones and elevate delays or exceptions as needed.
• Prepare and distribute customer shipment notifications.
• Maintain order tracking spreadsheets, reports, and dashboards.
• Conduct customer follow-up activities related to shipments and deliveries.
• Collaborate with internal teams to ensure accurate and timely order fulfillment.
• Maintain accurate records and documentation related to customer orders and shipments.

Skills

Order management

Customer service

Logistics coordination

Administrative support

ERP systems

Sage

Microsoft Office

Attention to detail

Communication skills

Problem solving

Education

Associate's degree in business

Tools

Sage ERP

Microsoft Office

Job description

MAU is hiring an Order Management & Customer Support Coordinator for our client in Beloit, WI. As an Order Management & Customer Support Coordinator, you will manage customer orders, track fulfillment activities, support customer communications, and coordinate logistics-related processes to support successful product delivery. This is a short-term contract assignment.

Benefits Package

• Health insurance
• Vision insurance

Required Education and Experience

• Experience in order management, customer service, logistics coordination, or administrative support

Preferred Education and Experience

• Associate's degree or equivalent experience in business, customer service, supply chain, or a related field

General Requirements

• Demonstrate proficiency with ERP systems, preferably Sage, and Microsoft Office applications
• Possess strong organizational skills with attention to detail and accuracy
• Demonstrate excellent written and verbal communication skills
• Manage multiple priorities and meet deadlines in a fast-paced environment
• Apply strong problem-solving skills and elevate issues appropriately
• Demonstrate customer focus
• Apply order management skills
• Demonstrate effective communication and follow-through

Essential Functions

• Enter customer orders into Sage and supporting business systems
• Process recurring isotope orders and CDMO order requests
• Prepare and manage order acknowledgements and confirmations
• Support standardized dose acknowledgement process activities
• Coordinate and communicate customer order status updates
• Track customer forecasts and ordering commitments
• Assist with logistics coordination and shipment documentation preparation
• Process sample orders and coordinate customer readiness activities
• Monitor order fulfillment milestones and elevate delays or exceptions as needed
• Prepare and distribute customer shipment notifications
• Maintain order tracking spreadsheets, reports, and dashboards
• Conduct customer follow-up activities related to shipments and deliveries
• Collaborate with internal teams to ensure accurate and timely order fulfillment
• Maintain accurate records and documentation related to customer orders and shipments

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position