End-to-End Order Specialist (OTIF)

Jackson's Chips; Muskego (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Jackson's Food Company is seeking a Customer Service Coordinator to manage the full order lifecycle from PO entry to shipment. You will serve as the primary contact for customer accounts and collaborate with logistics, operations, and supply chain to ensure accurate documentation and on-time delivery.

Responsibilities include coordinating routing, labeling, and timelines, expediting orders as needed, and maintaining high levels of accuracy and customer satisfaction across all accounts.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years customer service experience, preferably in manufacturing.
• Proven proficiency with Microsoft Excel and data analysis.

Responsibilities

• Manage end-to-end order lifecycle in ERP (MS Dynamics/Business Central) and SPS.
• Serve as primary contact for assigned accounts, handling orders and changes.
• Prepare domestic/international shipping documentation for on-time delivery.

Skills

Customer service

Excel

Order management

Logistics coordination

Education

Bachelor's degree

1–3 years experience

Job description

Jackson's Food Company is seeking a Customer Service Coordinator to manage the full order lifecycle from PO entry to shipment. You will serve as the primary contact for customer accounts and collaborate with logistics, operations, and supply chain to ensure accurate documentation and on-time delivery.

Responsibilities include coordinating routing, labeling, and timelines, expediting orders as needed, and maintaining high levels of accuracy and customer satisfaction across all accounts.