Order Management & Customer Experience Specialist

Ravago Manufacturing Americas; Kent (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ravago Americas seeks a Customer Service Order Manager to oversee the flow of customer orders and make critical decisions to address each need with creativity and professionalism. You will strengthen account relationships and reduce order errors while ensuring timely delivery.

In this role you will manage accounts, enter orders, coordinate with warehouses, and liaise with pricing staff to ensure correct invoicing. Strong English communication and ERP experience are needed.

Qualifications

• Education includes high school diploma; bachelor’s degree preferred.
• Minimum 5 years in a customer service role with order management.
• Experience with export processes and documentation preferred.
• ERP experience (Datacor) a plus; proficient with MS Office.

Responsibilities

• Independently manage customer accounts and oversee assigned accounts.
• Enter customer orders accurately into the sales software.
• Proactively manage direct-delivery orders and coordinate with suppliers.
• Communicate order status with customers and ensure up-to-date information.
• Fulfill orders with appropriate inventory and maintain relationships with buyers.
• Resolve customer questions/complaints with discretionary solutions.
• Oversee end-to-end order process from receipt to delivery.
• Coordinate with outside warehouses for pickups and deliveries.
• Support pricing accuracy and accurate invoicing with pricing staff.
• Assist with special projects for the Director of Customer Experience.

Skills

Communication skills

Customer relationships

Fast-paced

Customer service

Self-motivated

Organizational skills

Issue investigation

Education

High School diploma

Bachelor's degree or related training

Tools

Datacor ERP

SOP Software

Microsoft Office

Job description

Ravago Americas seeks a Customer Service Order Manager to oversee the flow of customer orders and make critical decisions to address each need with creativity and professionalism. You will strengthen account relationships and reduce order errors while ensuring timely delivery.

In this role you will manage accounts, enter orders, coordinate with warehouses, and liaise with pricing staff to ensure correct invoicing. Strong English communication and ERP experience are needed.