Customer Service Representative

Ravago Americas; Baytown (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ravago Americas in Baytown, TX seeks a Customer Service Representative for a full-time, on-site role. You will respond to inquiries via phone and email, process orders, and maintain accurate customer records.

You will coordinate with logistics and sales, resolve issues related to deliveries, billing, and product information, and monitor satisfaction. Strong communication and CRM/ERP proficiency are essential.

Qualifications

• Strong customer service and satisfaction focus.
• Experience handling inquiries, issues and follow-up in a B2B setting.
• Understanding of customer experience and continuous improvement.
• Proficient communication via phone and email; professional demeanor.
• Experience with CRM/ERP and common office software is a plus.
• High school diploma; associate or bachelor’s degree beneficial.
• Prior experience in manufacturing, distribution, or industrial sectors is a plus.

Responsibilities

• Process orders and update customer records accurately.
• Coordinate with logistics and sales teams to fulfill requests.
• Resolve issues related to deliveries, billing, and product information.
• Monitor customer satisfaction and identify opportunities to improve.
• Escalate complex concerns to ensure timely resolution and strong relations.

Skills

Customer service

Communication

CRM software

ERP systems

Office suite

Education

High school diploma

Associate or bachelor's degree beneficial

Tools

CRM

ERP systems

Microsoft Office

Job description

Company Description

Ravago Americas is part of the global Ravago group, a leading distributor and producer in the polymer and chemicals industry. The group manages over 8,800,000 metric tons of annual polymer sales, serving more than 57,000 active customers through 325+ locations in 60+ countries. Its operations span 50+ manufacturing facilities, including recycling and compounding plants, building sector production sites, and chemical plants and laboratories. Ravago’s growth is supported by a diverse team of more than 10,000 employees who contribute expertise and innovation. Candidates can learn more about the company’s values and global presence by visiting ravago.com.

Role Description

The Customer Service Representative role at Ravago Americas is a full-time, on-site position based in Baytown, TX. In this role, the representative responds to customer inquiries via phone, email, and other channels, providing timely, accurate information about orders, products, and services. Daily responsibilities include processing orders, updating customer records, coordinating with logistics and sales teams, and resolving issues related to deliveries, billing, and product information. The representative monitors customer satisfaction, identifies opportunities to improve the customer experience, and escalates complex concerns when necessary. This role requires consistent, professional communication and collaboration with internal stakeholders to ensure efficient service and strong customer relationships.

Qualifications

• Ability to deliver high-quality Customer Service and support strong Customer Satisfaction.
• Experience in Customer Support, including handling inquiries, issues, and follow-up.
• Understanding of Customer Experience principles and commitment to continuous improvement.
• Experience working as or with Customer Service Representatives in a business-to-business environment.
• Strong verbal and written communication skills, with a professional phone and email demeanor.
• Proficiency in using CRM or ERP systems and common office software (e.g., "Microsoft Office").
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
• Demonstrated problem-solving skills and the ability to work both independently and within a team.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is beneficial.
• Prior customer service experience in manufacturing, distribution, or industrial sectors is a plus.