Order Management & Customer Advocate

Novolex; Lake Forest (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Well-being resources focused on mental, physical, and financial health

Job summary

Novolex seeks a Customer Service Representative in Lake Forest, Illinois, to enhance customer relationships while ensuring accurate order processing. You will manage customer inquiries and collaborate with internal teams to resolve any issues.

The ideal candidate will possess strong communication skills and attention to detail, with a preferred degree or significant manufacturing experience. The role offers comprehensive benefits, highlighting Novolex's commitment to employee well-being.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Manage customer orders, ensuring accurate processing in line with company policies.
• Act as a liaison between the customer and other teams when there are discrepancies.
• Gather and report data on key account relationships.

Skills

Strong communication skills

Relationship-building skills

Detail-oriented

Ability to manage multiple tasks

Customer-centric approach

Education

BA/BS degree preferred

High School diploma with significant experience

Tools

SAP

Job description

Novolex seeks a Customer Service Representative in Lake Forest, Illinois, to enhance customer relationships while ensuring accurate order processing. You will manage customer inquiries and collaborate with internal teams to resolve any issues.

The ideal candidate will possess strong communication skills and attention to detail, with a preferred degree or significant manufacturing experience. The role offers comprehensive benefits, highlighting Novolex's commitment to employee well-being.