Customer Service Champion - Packaging & Manufacturing

Novolex; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Novolex is seeking a Customer Service Representative in the Chicago area to handle customer orders, inquiries, and concerns with accuracy and timeliness. You will work cross-functionally with Sales, Marketing, and operations to ensure policy compliance and customer satisfaction.

The role requires strong communication, relationship-building, and multitasking abilities, with a customer-centric mindset and attention to detail. SAP experience is a plus in this manufacturing environment.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Responsibilities

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
• Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Skills

Strong communication

Relationship building

Multitasking

Detail oriented

Education

Bachelor's degree preferred

High School diploma + significant experience

Tools

SAP

Job description

Novolex is seeking a Customer Service Representative in the Chicago area to handle customer orders, inquiries, and concerns with accuracy and timeliness. You will work cross-functionally with Sales, Marketing, and operations to ensure policy compliance and customer satisfaction.

The role requires strong communication, relationship-building, and multitasking abilities, with a customer-centric mindset and attention to detail. SAP experience is a plus in this manufacturing environment.