Order & Relationship Specialist – Manufacturing

Novolex; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Novolex is seeking a Customer Service Representative to support order processing, inquiries, and cross-functional coordination to maintain top-tier customer relationships. You will ensure accurate order handling, lead-time checks, and policy adherence while acting as the voice of the customer to Sales and Marketing.

The role emphasizes strong communication, multitasking, and a customer-centric approach in a manufacturing setting. Training and growth opportunities are available.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Responsibilities

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
• Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Skills

Customer service

Communication

Relationship-building

Multitasking

Attention to detail

Policy compliance

Collaboration

Education

BA/BS preferred or High School diploma

Tools

SAP

Job description

Novolex is seeking a Customer Service Representative to support order processing, inquiries, and cross-functional coordination to maintain top-tier customer relationships. You will ensure accurate order handling, lead-time checks, and policy adherence while acting as the voice of the customer to Sales and Marketing.

The role emphasizes strong communication, multitasking, and a customer-centric approach in a manufacturing setting. Training and growth opportunities are available.