Order Management Coordinator (Job ID: LARRIC1)

InsideOut; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

InsideOut is seeking an Order Management Coordinator to own the full order lifecycle across promotional printing, apparel, and merchandise. The role requires handling high-volume email workflows, coordinating with suppliers and clients, and ensuring accurate order entries, production tracking, and invoicing with zero tolerance for errors.

You'll communicate in English, thrive in a fast-paced environment, and grow with the business long-term, supporting multiple ventures and cross-functional

Qualifications

• Promotional products / custom print industry experience required.
• Near-native or fluent written English for professional emails; strong verbal English for vendor calls.
• Proven ability to manage high-volume email operations with detail-oriented execution.
• Quick to adapt to specialized workflows, order systems, and software tools.

Responsibilities

• Own the full order lifecycle from intake to supplier coordination, production tracking, invoicing, and delivery.
• Process, organize, and drive daily order operations via email with speed and precision.
• Liaise with clients, vendors, decorators, and couriers via email and phone.
• Anticipate bottlenecks, inventory issues, or shipping delays and resolve proactively.
• Coordinate artwork and proofs with internal designers and ensure client approvals.

Skills

Promotional industry experience

English communication

High-volume email handling

Technical & operational aptitude

Job description

Are you a decisive, detail-oriented operations professional with hands-on experience in the promotional products industry? We are looking for an Order Management Coordinator to act as the operational backbone and take full ownership of the order lifecycle for a commercial printing and custom apparel company!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Order Management Coordinator
• Job ID: LARRIC1
• Industry: Commercial Printing, Custom Apparel & Promotional Products
• Location: LATAM / PH / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Pacific Time)
• Salary: South Africa & LATAM: $10 to $12 per hour | PH: $8 per hour
• Target Start Date: ASAP

About the Client

Our client is a full-service commercial printing, customized apparel, and promotional products company. They specialize in providing end-to-end brand identity solutions—ranging from large-format commercial printing and custom corporate apparel to specialized tradeshow merchandise, awards, and promotional giveaways. Serving businesses across education, healthcare, corporate, and non-profit sectors, the company pairs custom graphic design services with high-volume production and personalized customer care.

About the Role

As our Order Management Coordinator, you will be the operational backbone of our daily order operations. Rather than acting as a simple "task-doer", you will take full ownership of the order lifecycle—from initial client request through supplier coordination to delivery and invoicing.

The email inbox serves as your primary operational hub and main driver for all workflow processes. We are looking for a proactive, direct, and thick-skinned partner who thrives in a fast-paced environment, manages high-volume email workflows effortlessly, and wants to grow with our business long-term.

• Order Lifecycle Ownership: Manage print, apparel, and promotional product orders from intake through supplier sourcing, order entry, production tracking, and client invoicing.
• Email Inbox & Workflow Management: Efficiently process, organize, and execute all daily order operations driven primarily through the email inbox with speed, precision, and high attention to detail.
• Supplier & Client Liaison: Communicate clearly and professionally with clients while coordinating directly with vendors, decorators, and couriers via email and phone.
• Proactive Problem-Solving: Anticipate production bottlenecks, inventory shortages, or shipping delays and resolve them before they impact the client.
• Artwork & Proof Coordination: Verify production files, coordinate with internal designers, and ensure client proofs are double-checked and approved prior to production.
• Accuracy & Quality Control: Execute order details, product specs, and pricing checks with zero tolerance for costly mistakes.

To succeed in this role, you must possess a specific character profile:

• Decisive & Direct: Ability to take fast-paced directions without requiring lengthy explanations or questioning established processes. You take instruction, execute immediately, and keep momentum moving forward.
• Solution-Oriented: Respectful of leadership’s time. If you flag an issue, you bring a viable, well-thought-out solution to the table rather than just presenting a problem.
• Thick-Skinned & Resilient: Thrives under high-volume pressure and fast decision-making in a multi-business environment.
• High Ownership & Reliability: Takes full accountability for accuracy. Understands that a single mistake in printing or logistics can be costly, and takes pride in zero-error execution.
• Growth & Partnership Mindset: Looking for a stable, long-term opportunity to grow into a senior leadership/management role, take on expanded responsibilities across multiple ventures, and eventually train future team members.

Qualifications & Non-Negotiables

• Promotional Industry Experience (Strict Requirement): Prior hands-on experience in the promotional products / custom print industry is required. You must already understand industry nuances (apparel, merch, print processes, colors, specs, vendor lead times) and require zero basic industry training.
• Language & Communication: Near-native/fluent written English skills for professional customer emailing, alongside confident verbal English for vendor phone calls.
• High-Volume Capacity: Proven track record of managing high-volume email operations and detail-heavy order queues with accuracy.
• Technical & Operational Aptitude: Quick to adopt specialized workflows, order systems, and software tools.