Order Management Representitive

LeaderPromos Marketing Agency; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

LeaderPromos Marketing Agency is seeking an Order Management Representative to manage purchase orders and logistics. This critical role involves ensuring accurate order processing and maintaining vendor relationships. Ideal candidates should have 2–3 years of experience in customer service and supply chain, strong communication skills, and proficiency in Microsoft Excel.

Join us to make an impact in a company committed to innovation and sustainability!

Qualifications

• 2–3 years of experience in high-volume customer service and supply chain coordination.
• Strong command of Microsoft Office Suite, especially Excel.
• Exceptional written and verbal communication skills.

Responsibilities

• Oversee the secure placement of purchase orders with vendors.
• Review vendor order acknowledgments and resolve discrepancies.
• Manage the lifecycle of purchase orders ensuring adherence to delivery SLAs.
• Maintain accuracy within the order management system.
• Coordinate incoming and outgoing freight shipments.

Skills

Customer service experience

Supply chain coordination

Microsoft Office Suite

Communication skills

Organizational skills

Job description

Order Management Representative

We're not just another promotional marketing agency. We're innovators, collaborators, and dedicated partners to our clients, helping them amplify their brand visibility with custom-branded products. As a top-ranked agency (PPAI #20, ASI Top 40), we're looking for a driven Order Management Coordinator to join our team and lead the charge managing our purchase orders for our online orders.

Order Management

• Purchase Order Execution: Oversee the secure placement of purchase orders with vendors, serving as the primary point of contact for external fulfillment operations.
• Audit & Discrepancy Reconciliation: Meticulously review vendor order acknowledgments to audit pricing, product specifications, and shipment timelines, proactively resolving discrepancies with internal sales teams before production begins.
• End-to-End Logistics Tracking: Manage the lifecycle of purchase orders from the point of initial placement through to final destination arrival, ensuring strict adherence to customer delivery SLAs.

Data Integrity

• Database Administration: Maintain absolute accuracy within the order management system, managing data entry, tracking updates, and order status logs.
• Logistics Research & Analysis: Conduct routine research and analysis on shipping timelines and vendor reliability to help optimize in-hand dates.

Administrative Support

• Shipment Scheduling: Coordinate incoming and outgoing freight shipments.
• Cross-Functional Resource Coordination: Facilitate clear, proactive communication loops between vendor support teams, internal account managers, and logistics partners to mitigate delivery delays.

Essential Skills & Qualifications

• Professional Experience: Requires 2–3 years of experience in high-volume customer service, supply chain coordination.
• Technical Proficiency: Strong command of Microsoft Office Suite (advanced Excel capabilities preferred) and experience navigating order management software.
• Communication & Vendor Relations: Exceptional written and verbal communication skills, with a proven ability to maintain professional, firm alignment with external vendors under tight deadlines.
• Operational Execution: Outstanding organizational skills with a sharp eye for detail, a proactive problem-solving mindset, and a positive, team-oriented attitude on a fast-paced production floor.

Why LeaderPromos?

For more than 30 years, LeaderPromos has helped organizations build stronger brands through creative, purposeful promotional solutions. Today, we continue to raise the bar—not only through innovation and service excellence, but through our commitment to responsible business.

• When you join LeaderPromos, you’ll have the opportunity to:
• Make a measurable impact on a growing, purpose-driven organization.
• Influence executive-level sustainability strategy.
• Work alongside passionate and collaborative teammates.
• Help shape the future of responsible business within our industry.
• Grow your career while contributing to meaningful environmental and social outcomes.

LeaderPromosis an equalopportunityemployer and values diversity. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender expression, national origin, age, disability, veteran status, or genetic information.