Order Management & Billing Analyst

Sierra; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision benefits

Retirement plan

Parental leave

Equity eligibility

Fertility benefits

Lunch and snacks

Discretionary benefit stipend

Job summary

Sierra, based in San Francisco, seeks a role focused on tying together contracts, bookings, and usage data to provide accurate billing and insights. You will work across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development to streamline deal operations and revenue processes.

Ideal candidates have 2–4 years in deal desk, order management, billing operations, or revenue operations in a B2B SaaS environment, with CRM and CPQ/billing experience and a strong eye for detail.

Qualifications

• Experience owning an operational booking and/or billing queue end-to-end with high accuracy.
• Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; reading a contract and translating terms into system fields.
• Strong written communication and collaboration with Sales, Finance, Legal, and customers.
• Ability to identify improvements and build AI-enabled solutions.

Responsibilities

• Own the order management across the customer lifecycle from signature to booking.
• Collaborate with GTM Operations, Finance, and Sales to ensure bookings flow into downstream systems and reporting.
• Lead usage tracking, monthly consumption reporting, and billing cycles for a growing customer base.
• Serve as the owner for usage questions from customers, Sales, and Agent Development.
• Draft, review, and execute order forms, aligning with Pricing on negotiation and downstream operability.
• Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to drive scalable processes.

Tools

Salesforce

CPQ system

Billing system

SQL

Spreadsheets

Job description

Sierra, based in San Francisco, seeks a role focused on tying together contracts, bookings, and usage data to provide accurate billing and insights. You will work across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development to streamline deal operations and revenue processes.

Ideal candidates have 2–4 years in deal desk, order management, billing operations, or revenue operations in a B2B SaaS environment, with CRM and CPQ/billing experience and a strong eye for detail.