Order Management Associate, Administration

Hexagon AB; Madison (WI); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a detail-oriented Order Management Associate to join their dynamic team in a remote role. This position involves processing global sales orders, managing software licenses, and ensuring compliance with company policies. The ideal candidate will possess strong communication and analytical skills, along with a knack for technology. The company values diverse and inclusive teams, providing a supportive environment for all employees. If you're ready to contribute to a forward-thinking organization that prioritizes efficiency and safety, this role is perfect for you.

Qualifications

• Bachelor’s degree and mid-level experience required.
• Good communication and analytical skills required.

Responsibilities

• Process global sales orders and manage assets.
• Communicate professionally with internal and external customers.

Skills

Effective communication

Analytical skills

Customer service experience

Salesforce CPQ

Technologically savvy

Education

Bachelor's degree

Mid-level experience

Tools

Salesforce CPQ

Dynamics GP

Job description

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Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Business Unit: ALI

Responsibilities

Hexagon’s Asset Lifecycle Intelligence division (Hexagon, ALI) is seeking an energetic, detail-oriented individual to join our professional and fast-paced team environment. The duties of an Order Management Associate include processing global sales orders, managing assets, and license generation requests. The individual will perform order administration tasks for sales orders through Salesforce CPQ and Dynamics GP, including but not limited to:

1. Creating and processing quotes and orders submitted by partner/sales team in Salesforce CPQ and Dynamics GP
2. Processing and managing software licenses/keys and assets
3. Reviewing purchase orders and other documents for adherence to Hexagon ALI policies and procedures
4. Reviewing legal agreements for delivery and administration instructions
5. Communicating professionally with internal and external customers to identify, resolve, and escalate issues
6. Performing other duties as required for the department's success
7. Prioritizing tasks and working across multiple business systems to complete requests
8. Being available to work flexible and extended hours at month-end

Effective communication skills are essential due to significant interface with both internal and external customers. A high degree of self-direction, decision-making, and teamwork is expected.

Education / Qualifications

• Bachelor’s degree and mid-level experience required; related job experience may be considered in lieu of a degree
• Good communication and analytical skills required
• Customer service experience preferred
• Technologically savvy: ability to quickly learn new software functionalities and processes
• Salesforce CPQ or Apttus experience is a plus
• Preferably located within 50 miles of Huntsville, AL

Note: Hexagon will not sponsor work visas for this position.

About Hexagon

Hexagon is a global leader in digital reality solutions, integrating sensor, software, and autonomous technologies. We leverage data to enhance efficiency, productivity, quality, and safety across various sectors including industrial, manufacturing, infrastructure, public sector, and mobility.

Our Asset Lifecycle Intelligence division helps clients design, construct, and operate safer, more profitable industrial facilities. We enable data-driven decision-making to improve safety, quality, efficiency, and sustainability throughout the asset lifecycle.

Hexagon (Nasdaq Stockholm: HEXA B) employs approximately 25,000 people across 50 countries, with net sales around 5.4 billion EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, we trust you to bring your ideas to life. Our division is recognized as one of the most engaged and enabled workplaces, committed to supporting your ambitions regardless of your background or location.

Everyone is welcome

We believe diverse and inclusive teams are key to our success. We do not discriminate and are dedicated to creating equal opportunities and a fair, inclusive environment where everyone can be themselves and be valued.