Order Management Associate, Administration

Hexagon AB; Madison (AL); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a detail-oriented Order Management Associate to join their dynamic team. This role involves processing global sales orders, managing assets, and ensuring compliance with company policies. The ideal candidate will possess strong communication and analytical skills, thrive in a fast-paced environment, and be comfortable using Salesforce CPQ and Dynamics GP. Join a supportive workplace that values diverse and inclusive teams, where your contributions will enhance operational efficiency and customer satisfaction.

Qualifications

• Bachelor's degree or relevant experience required.
• Strong communication and analytical skills essential.

Responsibilities

• Process global sales orders and manage assets.
• Communicate with internal and external customers.

Skills

Communication Skills

Analytical Skills

Customer Service

Salesforce CPQ

Technological Savvy

Education

Bachelor's Degree

Relevant Job Experience

Tools

Salesforce CPQ

Dynamics GP

Job description

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Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Business Unit: ALI

Responsibilities

Hexagon’s Asset Lifecycle Intelligence division (Hexagon, ALI) is seeking an energetic, detail-oriented individual to join our professional and fast-paced team environment. The duties of an Order Management Associate include processing global sales orders, managing assets, and license generation requests. The individual will perform order administration tasks for sales orders through Salesforce CPQ and Dynamics GP, including but not limited to:

1. Creating and processing quotes and orders submitted by partner/sales team in Salesforce CPQ and Dynamics GP
2. Processing and managing software licenses/keys and assets
3. Reviewing purchase orders and other documents for adherence to Hexagon ALI policies and procedures
4. Reviewing legal agreements for delivery and administration instructions
5. Communicating professionally with internal and external customers to resolve or escalate issues
6. Performing other duties as required for departmental success
7. Prioritizing tasks and working across multiple business systems to fulfill requests
8. Being available to work flexible and extended hours at month-end

Effective communication skills are essential due to significant interface with internal and external customers. A high degree of self-direction, decision-making, and teamwork is expected.

Education / Qualifications

• Bachelor’s degree and mid-level experience required; relevant job experience may be considered in lieu of a degree
• Strong communication and analytical skills required
• Customer service experience preferred
• Technologically savvy: ability to quickly learn new software and processes
• Salesforce CPQ or Apttus experience is a plus
• Preferably located within 50 miles of Huntsville, AL

Note: Hexagon will not sponsor work visas for this position.

About Hexagon

Hexagon is a global leader in digital reality solutions, integrating sensor, software, and autonomous technologies to enhance efficiency, productivity, safety, and quality across various industries. Our Asset Lifecycle Intelligence division helps clients design, construct, and operate safer, more profitable industrial facilities, leveraging data to modernize projects and enhance sustainability. With approximately 25,000 employees across 50 countries and net sales of about 5.4 billion EUR, learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, we empower you to realize your ideas. We are recognized as a highly engaged and supportive workplace, providing resources to support your ambitions regardless of your background or location. Our commitment is reflected in our recent workplace effectiveness survey by Korn Ferry, highlighting our engagement and enablement.

Everyone is welcome

We believe diverse and inclusive teams are vital to our success. We do not discriminate and are committed to creating equal opportunities and fostering an inclusive environment where everyone feels valued and respected.