Order & Logistics Coordinator

Guardian Protection Products; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

affordable benefits

company match 401K plan

retirement pension plan

Job summary

Carboline is seeking a Customer Service Representative in St. Louis, MO to own the full order lifecycle from entry through production coordination, shipment, and billing, ensuring accuracy and exceptional service.

You will manage orders from multiple channels, coordinate with production and expediting teams to meet delivery timelines, and keep customers and sales teams informed with timely updates. Strong communication and attention to detail are essential.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Accurately enter and manage customer orders from multiple channels.
• Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
• Monitor order progress and proactively communicate updates or changes to customers and sales teams.
• Collaborate with production and internal teams to resolve issues and meet customer expectations.
• Support inventory planning by recommending stock adjustments based on sales direction.
• Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
• Process returns (RGAs) and credit memos efficiently and accurately.
• Maintain strong product and systems knowledge.
• Champion safety, quality, and continuous improvement initiatives.

Skills

Customer service

Order entry

Communication

Time management

Education

High School diploma or equivalent

Job description

Carboline is seeking a Customer Service Representative in St. Louis, MO to own the full order lifecycle from entry through production coordination, shipment, and billing, ensuring accuracy and exceptional service.

You will manage orders from multiple channels, coordinate with production and expediting teams to meet delivery timelines, and keep customers and sales teams informed with timely updates. Strong communication and attention to detail are essential.