Customer Success & Order Fulfillment Specialist

RPM SPG; St. Louis (MO); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

affordable benefits

company match 401K plan

retirement pension plan

Résumé du poste

Carboline, based in St. Louis, MO, is seeking a Customer Service Representative to own the full order lifecycle—from entry through production coordination, shipment, and billing—ensuring accuracy, efficiency, and exceptional service every step of the way.

The role involves coordinating with sales, production, and expediting teams to meet delivery timelines, communicating updates to customers, and upholding pricing, credits, freight, and quality standards while supporting continuous improvement

Qualifications

• Minimum 1 year of customer service experience.
• Attention to detail and accuracy.
• Ability to manage orders from multiple channels.

Responsabilités

• Enter and manage customer orders with accurate pricing and shipping terms.
• Coordinate production, scheduling, and shipments with expediting teams.
• Monitor order progress and communicate updates to customers and sales.
• Collaborate with production and internal teams to resolve issues.
• Support inventory planning with stock recommendations.
• Ensure compliance with pricing, credits, freight, and quality standards.
• Process returns (RGAs) and credit memos efficiently.
• Maintain product and systems knowledge.
• Champion safety, quality, and continuous improvement.

Connaissances

Customer service

Order processing

Multichannel communication

Formation

High School diploma or equivalent

Description du poste

Carboline, based in St. Louis, MO, is seeking a Customer Service Representative to own the full order lifecycle—from entry through production coordination, shipment, and billing—ensuring accuracy, efficiency, and exceptional service every step of the way.

The role involves coordinating with sales, production, and expediting teams to meet delivery timelines, communicating updates to customers, and upholding pricing, credits, freight, and quality standards while supporting continuous improvement