Customer Service Representative

Rust-Oleum; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K plan with company match

Retirement pension plan

Job summary

Rust-Oleum is seeking a Customer Service Representative in St. Louis, MO to enhance customer experience through effective order management. You'll oversee the full order lifecycle from entry to billing, ensuring exceptional service and accuracy.

The ideal candidate should have a high school diploma and at least 1 year of customer service experience. Offering a supportive environment with a comprehensive benefits package, Rust-Oleum values diversity and encourages all qualified candidates to apply.

Qualifications

• Minimum of 1 year of customer service experience.
• High School diploma or equivalent.

Responsibilities

• Accurately enter and manage customer orders from multiple channels.
• Coordinate production, scheduling, and shipments.
• Monitor order progress and communicate updates to customers.
• Collaborate with production to resolve issues.
• Process returns and credit memos efficiently.

Skills

Customer service experience

Order management

Communication skills

Problem-solving

Education

High School diploma or equivalent

Job description

Title

Customer Service Representative

Location

St. Louis, MO

Summary

Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle—from order entry through production coordination, shipment, and billing—ensuring accuracy, efficiency, and exceptional service every step of the way.

Minimum Requirements

• High School diploma or equivalent
• Minimum of 1 year of customer service experience

Physical Requirements

• This role is primarily desk-based and involves extended computer use (up to 8 hours per day).
• No significant physical exertion, lifting, or unusual environmental conditions are required.

Essential Functions

• Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms.
• Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
• Monitor order progress and proactively communicate updates or changes to customers and sales teams.
• Collaborate with production and internal teams to resolve issues and meet customer expectations.
• Support inventory planning by recommending stock adjustments based on sales direction.
• Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
• Process returns (RGAs) and credit memos efficiently and accurately.
• Maintain strong product and systems knowledge.
• Champion safety, quality, and continuous improvement initiatives.

Benefits

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.