Order Lifecycle Champion

Delta Electronics Americas; Plano (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

Employee Assistance Program

Job summary

Delta Electronics Americas is seeking a Customer Operations Specialist to manage the full sales order lifecycle for assigned accounts, from PO receipt through invoice resolution.

The ideal candidate excels in detail orientation, communication, and cross-functional collaboration with Planning, Purchasing, Shipping, Finance, and Sales teams. Proficiency in SAP and Excel is required in a fast-paced environment, ensuring on-time delivery and superior customer experience.

Qualifications

• Associate Degree in Business Administration or related field preferred; equivalent combination of education and relevant experience will be considered.
• Minimum 2-5 years of experience in customer service, customer operations, business operations, order management, or supply chain support.
• Experience with ERP systems; SAP experience highly preferred.
• Strong proficiency in Microsoft Excel and reporting functions.
• Excellent verbal and written communication with customer-facing experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and problem-solving capabilities.

Responsibilities

• Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from PO receipt through invoice completion and payment resolution.
• Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules.
• Partner with Purchasing, Planning, Shipping, and Sales to ensure commitments are delivered accurately, on time, and in full.
• Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting.
• Support operational reporting using Excel Pivot Tables, VLOOKUPs, and dashboards for visibility.
• Coordinate customer drop shipments with manufacturing and warehouse facilities.
• Collaborate with Accounts Receivable/Payable to resolve invoice discrepancies and payment issues.
• Troubleshoot operational and customer-related issues with professionalism and service focus.

Skills

Customer service

Cross-functional collaboration

Communication skills

Prioritization

Problem solving

Organization/detail orientation

Education

Associate Degree in Business Administration or related field

Tools

SAP

Excel

Job description

Delta Electronics Americas is seeking a Customer Operations Specialist to manage the full sales order lifecycle for assigned accounts, from PO receipt through invoice resolution.

The ideal candidate excels in detail orientation, communication, and cross-functional collaboration with Planning, Purchasing, Shipping, Finance, and Sales teams. Proficiency in SAP and Excel is required in a fast-paced environment, ensuring on-time delivery and superior customer experience.