Customer Operations Specialist

Delta Electronics Americas; Plano (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

Employee Assistance Program

Job summary

Delta Electronics Americas is seeking a Customer Operations Specialist to manage the full sales order lifecycle for assigned accounts, from PO receipt through invoice resolution.

The ideal candidate excels in detail orientation, communication, and cross-functional collaboration with Planning, Purchasing, Shipping, Finance, and Sales teams. Proficiency in SAP and Excel is required in a fast-paced environment, ensuring on-time delivery and superior customer experience.

Qualifications

• Associate Degree in Business Administration or related field preferred; equivalent combination of education and relevant experience will be considered.
• Minimum 2-5 years of experience in customer service, customer operations, business operations, order management, or supply chain support.
• Experience with ERP systems; SAP experience highly preferred.
• Strong proficiency in Microsoft Excel and reporting functions.
• Excellent verbal and written communication with customer-facing experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and problem-solving capabilities.

Responsibilities

• Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from PO receipt through invoice completion and payment resolution.
• Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules.
• Partner with Purchasing, Planning, Shipping, and Sales to ensure commitments are delivered accurately, on time, and in full.
• Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting.
• Support operational reporting using Excel Pivot Tables, VLOOKUPs, and dashboards for visibility.
• Coordinate customer drop shipments with manufacturing and warehouse facilities.
• Collaborate with Accounts Receivable/Payable to resolve invoice discrepancies and payment issues.
• Troubleshoot operational and customer-related issues with professionalism and service focus.

Skills

Customer service

Cross-functional collaboration

Communication skills

Prioritization

Problem solving

Organization/detail orientation

Education

Associate Degree in Business Administration or related field

Tools

SAP

Excel

Job description

Position Overview

Compensation: $55K - $70K (commensurate with experience)

Work Authorization: This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future sponsorship.

The Customer Operations Specialist will serve as a key operational liaison between Delta Electronics and assigned customer accounts, managing the full sales order lifecycle from purchase order receipt through invoice resolution. This role is highly customer-focused and plays a critical role in ensuring operational excellence, on-time delivery performance, and an overall positive customer experience.

The ideal candidate is detail-oriented, highly organized, and comfortable operating within a fast-paced environment while collaborating cross-functionally across Planning, Purchasing, Shipping, Finance, and Sales teams. This individual must possess strong communication skills, operational problem-solving capabilities, and the ability to manage multiple priorities simultaneously.

Key Responsibilities:

• Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from PO receipt through invoice completion and payment resolution.
• Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules.
• Partner closely with internal teams including Purchasing, Planning, Shipping, and Sales to ensure customer commitments are delivered accurately, on time, and in full.
• Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting through email, customer portals, phone communication, and recurring meetings.
• Support operational reporting activities utilizing Excel functions such as Pivot Tables, VLOOKUPs, and reporting dashboards for management and sales team visibility.
• Coordinate customer drop shipments with Delta manufacturing and warehouse facilities to support customer delivery requirements.
• Collaborate with Accounts Receivable and Accounts Payable teams to resolve invoice discrepancies, payment issues, and customer inquiries.
• Troubleshoot operational and customer-related issues in real time while maintaining a high level of professionalism and customer service.

Required Qualifications:

• Associate Degree in Business Administration or related field preferred; equivalent combination of education and relevant experience will also be considered.
• Minimum 2-5 years of experience within customer service, customer operations, business operations, order management, or supply chain support environments.
• Experience working within ERP systems; SAP experience highly preferred.
• Strong Microsoft Office proficiency, particularly within Excel (Pivot Tables, VLOOKUPs, reporting functions).
• Excellent verbal and written communication skills with customer-facing experience.
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.
• Strong organizational skills, attention to detail, and problem-solving capabilities.
• Ability to work cross-functionally within a collaborative team environment.

Preferred Qualifications:

• Experience supporting manufacturing, distribution, logistics, supply chain, or operational business environments.
• Previous experience managing customer accounts, order fulfillment, shipment coordination, or operational reporting.
• Exposure to inventory management, material planning, or shipping coordination processes.

Benefits at Delta Electronics Americas:

Delta Electronics offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. Employees can choose from multiple medical plan options, including employer contributions to Health Savings Accounts, along with dental and vision coverage. Delta also provides a competitive 401(k) plan with company match, life and disability insurance, and a range of voluntary benefits. Additional resources such as flexible spending accounts, mental health support, and an Employee Assistance Program are available to help employees and their families thrive both personally and professionally.

About Delta

Founded in 1971, Delta is a global leader in power electronics and energy-efficient solutions, delivering advanced switching power supplies, thermal management systems, and critical infrastructure technologies.

With operations across five continents and nearly 200 global locations, Delta supports industries including data center infrastructure, industrial automation, telecom power, renewable energy, and EV charging.

Guided by our mission - "To provide innovative, clean, and energy-efficient solutions for a better tomorrow" - Delta combines engineering excellence with a strong commitment to sustainability and long-term value creation.

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.