Customer Care Specialist & Trainer (Sign-On Bonus)

Marvin; Minnesota; Vor Ort; USD 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Sign-on bonus

Relocation package

Health insurance

Paid holidays

Paid parental leave

401(k) matching

Wellbeing account

Zusammenfassung

Marvin is seeking a Customer Care Agent in Warroad, MN, to serve as the primary contact for dealers and customers across phone, email, and chat. You will guide users through product questions, warranty concerns, and system navigation with empathy and accuracy.

You will educate partners on Marvin’s Order Management software, own interactions to resolution, and assist with onboarding and initial training. Relocation benefits and a sign-on bonus are available.

Qualifikationen

• 2+ years in a customer-facing role.
• Experience using CRM systems like Salesforce to manage customer interactions.
• Proven track record of resolving customer issues efficiently while maintaining relationships.
• Strong teamwork and ability to mentor others across teams.

Aufgaben

• Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products and warranty processes through training.
• Own customer interactions from start to resolution, offering solutions aligned with Marvin’s policies.
• Support onboarding for new dealers and partners, facilitating account setup and initial training.

Kenntnisse

Customer service

CRM Salesforce

Team collaboration

Mentoring others

Ausbildung

Associate degree or higher preferred

Tools

Salesforce

Jobbeschreibung

Marvin is seeking a Customer Care Agent in Warroad, MN, to serve as the primary contact for dealers and customers across phone, email, and chat. You will guide users through product questions, warranty concerns, and system navigation with empathy and accuracy.

You will educate partners on Marvin’s Order Management software, own interactions to resolution, and assist with onboarding and initial training. Relocation benefits and a sign-on bonus are available.