Order Fulfillment Specialist — Cross-Functional Ops

BIC; Norwalk (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

BIC World is seeking a Customer Fulfillment Representative to support end-to-end order processing and on-time delivery. You will collaborate with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, EDI/IT, and other teams to ensure accurate data and smooth fulfillment.

The role requires 1–3 years of relevant experience, sharp attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in Customer Service, Fulfillment, Order Management, or similar operations.
• Experience with ERP and EDI transactions and customer data management.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and prioritization skills with multiple priorities.
• Strong problem-solving and analytical skills; able to identify discrepancies.
• Ability to work independently and know when to seek guidance.

Responsibilities

• Process and maintain customer orders in JDE; monitor status and resolve fulfillment issues.
• Maintain customer, product, pricing, shipping, billing, and fulfillment data.
• Process manual orders and promotions following established policies and approvals.
• Review order/shipment/EDI/invoice data to identify discrepancies and resolve issues.
• Support fulfillment reporting, scorecards, testing, and process improvements.
• Collaborate with Care, Supply Chain, Sales, Distribution, Credit, IT to keep orders moving.
• Support onboarding and training and help build a resilient team.

Skills

Attention to detail

Organizational skills

Prioritization

Problem solving

Communication skills

Independence

Cross-functional collaboration

Adaptability

Education

Bachelor's degree preferred

Tools

JDE

EDI

Customer portals

ERP systems

Microsoft Office

Job description

BIC World is seeking a Customer Fulfillment Representative to support end-to-end order processing and on-time delivery. You will collaborate with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, EDI/IT, and other teams to ensure accurate data and smooth fulfillment.

The role requires 1–3 years of relevant experience, sharp attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.