Senior Order Fulfillment Specialist

VAST Data, Inc.; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

VAST Data, Inc. is seeking a Senior Order Fulfillment Specialist to lead end-to-end order execution and cross-functional coordination with CMs and internal teams.

You will own escalation management, process improvements, and ensure on-time customer deliveries in a fast-paced startup environment. The role emphasizes a strategic operational anchor, relentless focus on backlog management, and collaboration across Sales, Order Management, and RevOps to optimize fulfillment workflows and data

Qualifications

• 5-7+ years in order fulfillment, supply chain ops, or logistics leadership.
• Exceptional attention to detail with strong organizational/analytical skills.
• Process-oriented mindset with proven escalation management.
• Proven track record handling complex, high-priority orders.
• Customer service and sales focus in fulfillment.
• Proficient in GSheet/Excel (pivots, charts, XLOOKUP).
• Strong written and verbal communication skills.
• Initiative to identify problems and propose solutions.
• Thrives in fast-paced startup environments; adaptable.
• Willing to accommodate US East Coast hours and global time zones.

Responsibilities

• Oversee high-priority, strategic customer orders across end-to-end fulfillment.
• Align customer dates, shipment commits, material availability, and readiness.
• Identify risks and bottlenecks; establish mitigation plans before impact.
• Coordinate with Contract Manufacturers (CMs) and internal stakeholders to resolve gaps.

Skills

Order fulfillment experience

Organizational skills

Analytical skills

Communication skills

Startup attitude

Global time zone flexibility

Tools

GSheet/Excel

NetSuite

SFDC (Salesforce)

Job description

The Senior Order Fulfillment Specialist leads the day-to-day execution, strategic coordination, and operational oversight of customer orders from booking through fulfillment. This role serves as a key operational anchor and senior liaison between cross-functional teams and Contract Manufacturers (CMs) to ensure complex orders progress smoothly according to customer commitments and high-level business goals.

The ideal candidate is an experienced, highly organized, and proactive leader who excels at navigating high operational complexity, driving cross-functional alignment, resolving critical escalations, and continuously refining fulfillment processes in a fast-paced environment.

Order Fulfillment Execution

• Oversee and manage high-priority, strategic customer order backlogs throughout the end-to-end fulfillment lifecycle.
• Drive alignment between customer request dates, shipment commits, material availability, and operational readiness.
• Proactively identify risks, systemic bottlenecks, material shortages, and delays across orders, establishing mitigation plans before customer impact occurs.
• Ensure backlog notes, commits, milestones, and status updates are maintained accurately.

CM Coordination

• Serve as the senior operational contact for Contract Manufacturers (CMs), driving partner accountability, capacity alignment, and performance standards.
• Follow up on shipment commits, ASN tracking, and fulfillment readiness.
• Manage and resolve high-level execution gaps, critical risks, and supply issues directly with CM leadership and internal stakeholders.
• Partner with CM teams to resolve operational issues impacting customer deliveries.

Cross-Functional Coordination

• Lead cross-functional synchronization with Order Management, Supply Base Management, Sales, and RevOps to optimize fulfillment workflows and key customer deliverables.
• Coordinate site survey/BOM readiness, shipment scheduling, customer priorities, and fulfillment dependencies.
• Ensure accurate communication of shipment timelines and fulfillment status with sales.

Escalation & Risk Management

• Proactively identify fulfillment risks before customer impact occurs.
• Drive timely follow-up and issue resolution across stakeholders.
• Lead executive escalations and manage key high-value customer orders, driving cross-team consensus and rapid solution deployment.

Operational Excellence

• Spearhead process improvement initiatives to enhance fulfillment efficiency, data visibility, scalability, and execution quality.
• Identify recurring operational friction points and design scalable frameworks or recommendations for leadership implementation.
• Help improve reporting accuracy and operational documentation.

Qualifications

• Order Fulfillment Experience:
• 5-7+ years of progressive experience in order fulfillment, supply chain operations, or logistics leadership.
• Organizational and Detail-Oriented:
• Exceptional attention to detail with strong organizational and analytical skills.
• Process-oriented mindset.
• Proven track record of managing complex, high-priority order flows and critical escalations.
• Customer Service and Sales Focus:
• Customer service and sales-centric approach.
• Technical Skills:
• Proficient/advanced in GSheet/Excel (pivots, charts, xlookup).
• Strong oral and written communication skills.
• Initiative and Innovation:
• Ability to identify problems and offer solutions.
• Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments.
• Startup Attitude:
• Thrives in a fast-paced and sometimes unpredictable startup setting.
• Adaptable, quick thinker, and resilient in the face of ambiguity.
• Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos.
• Self-starter with the ability to flourish in a fast-paced environment.
• Global Time Zone Flexibility:
• US East Coast work hours
• Flexible to accommodate various global time zones, especially EU.
• Preferred, but Not Required:
• NetSuite experience.
• SFDC experience.