Desktop Technician IV

Kelly Services; Town of Mineral Point (WI); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Transit benefit

Paid holidays

Paid sick leave

Retirement plan

Job summary

Kelly Services is seeking a Desktop Technician IV to deliver on-site hardware and software support at multiple Wisconsin locations, including Mineral Point, Stoughton, and Janesville. The role requires imaging systems, server and network involvement, and strong customer service to keep IT assets healthy.

The ideal candidate has 3–5 years of relevant experience, a high school diploma or equivalent, and proven ability to coordinate with IT teams and plant staff.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of relevant experience.
• Desktop support and imaging expertise.
• Network knowledge and printer support.
• Excellent customer service skills.

Responsibilities

• Provide on-site desktop hardware and software support.
• Coordinate with plant staff and IT teams to maintain IT asset health.
• Set up and imaging new devices and PCs per documented processes.
• Monitor data closets, servers, and network equipment onsite.
• Mentor and guide junior staff on best practices.

Skills

Desktop support

Imaging

Network knowledge

Printer support

Customer service

Communication

Education

High school diploma

Tools

MS Office

Active Directory

Job description

Position: Desktop Technician IV

Location: On-Site | Multiple Locations: Mineral Point, WI, plus Stoughton, and Janesville

Pay Rate: $33.00/hour

Duration: 6 month contract

Must Haves

• Desktop support / Imaging
• Network knowledge
• Printer support
• Customer service

Education

• High school diploma or equivalent required

Experience

• 3 to 5 years of relevant experience

Job Summary

As a Desktop Technician, you will be responsible for providing on-site technical support for desktop hardware and software, imaging systems, and network equipment. You will coordinate with plant staff and IT teams to ensure the health and reliability of all IT assets. This role includes hands‑on tasks involving computers, servers, network closets, and cable management, and requires excellent customer service skills.

Technical Duties

• Set up and monitor data closet equipment including servers and UPS units
• Monitor and report on site health including data closet equipment, servers, network, and clients
• Assist with cable runs and provide guidance to local teams on cable termination
• Escort vendors on site during maintenance activities for data closet systems
• Assist with server operations as needed and support site lead
• Set up new servers and clients according to documented processes
• Perform maintenance on servers and clients (patches, agent installs, troubleshooting incidents)
• Maintain and document network IDF changes and port mappings
• Collaborate with plant staff for open communication and adherence to IT best practices
• Position is 100% on-site at primary and additional locations

Technical Skills

• Windows XP through 11; Server 2008 through 2019
• Familiarity with antivirus systems, Active Directory, and Windows security settings
• Basic understanding of network infrastructure including TCP/IP, switching, and common network devices
• Proficiency with MS Office, Telnet/Putty clients, remote desktop, and imaging software (backup/recovery)
• Ability to use online collaboration tools such as Teams and SharePoint

General Skills

• Excellent verbal and written communication
• Strong problem-solving skills
• Independent time management
• Ability to mentor and provide constructive feedback
• Strong knowledge of electronic equipment, computer hardware and software
• Experience with configuration management and desktop communication software

Major Job Duties and Responsibilities

• Instruct and assign technical support tasks in collaboration with internal teams
• Support staff in testing and verifying hardware to meet specifications
• Oversee build, testing, and modification of product prototypes
• Analyze user needs and recommend appropriate hardware solutions
• Evaluate interface between hardware and software to meet operational requirements

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.