Order Fulfillment Rep I

Brightstar Lottery; Madison (WI); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

401(k) Company Contributions

Health, dental, and vision insurance

Paid time off

Tuition reimbursement

Employee Referral Bonus Program

Job summary

Brightstar Lottery seeks a proactive Call Center Associate to support established clients during scheduled sales calls and to promote new products to Lottery retailers.

The role emphasizes customer service, order processing, and collaboration with sales teams to improve retailer performance. Prior customer service experience and strong phone etiquette are valued.

Qualifications

• High School Diploma required; Associate's degree preferred.
• 2 years of work experience in customer service preferred.
• Proficiency in Microsoft Office Applications.
• Professional phone etiquette.

Responsibilities

• Manage daily call list and contact Lottery retailers to promote products and provide service.
• Answer inbound calls and handle scheduled outbound calls.
• Collaborate with Lottery Field Sales Staff to boost retailers’ sales and profits.
• Assist with retailer inquiries, policies, and order processes.
• Support key accounts and coordinate ownership transitions when needed.
• Provide information on upcoming promotions and contests to retailers.
• Troubleshoot incorrect shipments and assist retailers accordingly.
• Perform additional duties as assigned.

Skills

Customer service

Phone etiquette

Microsoft Office

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

Location: Madison, WI, US, 53718

Requisition ID: 19728

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Global Leader in Lottery Solutions | Brightstar Lottery Discover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

As part of the Call Center Team, Provide exceptional customer service to assist established clients during scheduled sales phone calls. Implement telemarketing strategies in order to drive results.

• Manages daily call list. Contacts Lottery retailers to promote new products, place orders, and provide exceptional customer service.


• Answers inbound calls in addition to managing scheduled outbound calls.


• Works in partnership with Lottery Field Sales Staff to develop strategies to help retailers increase their sales performance and profits.


• Develops an understanding of the customer’s needs and the products that are best suited to each customer.


• Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.


• Provides support for key accounts and helps coordinate change of ownership transitions.


• Provides information to retailers on upcoming lottery promotions and contests.


• Educates retailers on instant ticket policies and procedures.


• Works with retailers in troubleshooting and correcting incorrect shipment of orders.


• Performs additional duties as assigned.

Minimum Education

• High School Diploma


• Associates Degree preferred.

Years Of Experience

• 2 years of work experience preferably in a customer service role

Other

• Proficiency in Microsoft Office Applications


• Professional phone etiquette

Success Profile

• Leading Complexity


• Leading People


• Leading the Business


• Leading Self

US-ONSITE

The estimated starting compensation range for this role is $13.99/hr – $23.80/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Benefits

• Base pay is one part of our Total Rewards program.


• Non-exempt roles are eligible for irregular discretionary bonuses.


• In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, identity theft insurance, and participation in our Employee Referral Bonus Program, which rewards eligible employees for helping bring great talent to Brightstar.


• For details on referral bonus eligibility and program guidelines, visit our Employee Referral Bonus Program Policy.


• Note: programs are subject to eligibility requirements.


• Immigration sponsorship is not available for this role.


• All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.


• Nearest Major Market: Madison