Lottery Field Service Technician

Brightstar Lottery; Louisville, Northern (KY, KY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits on day one

12 paid holidays

Three weeks paid vacation

401K with employer match

Parental leave, life insurance, short/

Job summary

Brightstar Lottery is seeking a Lottery Field Services Technician to service equipment at retailer locations in Louisville, KY. You will transport, install, and maintain Brightstar equipment, provide basic training to retailers, and troubleshoot field issues to keep operations running smoothly.

Ideal candidates have a high school diploma or GED, 2–3 years in customer service and technical repairs, and a valid driver's license with a clean record.

Qualifications

• High school degree or GED equivalent required.
• 2–3 years of experience in customer service.
• 2–3 years of experience in technical repairs.
• Must possess a valid driver's license and clean driving record.
• Able to drive a 20ft box truck; CDL not required.
• Physical ability to lift up to 50 pounds and work at heights.

Responsibilities

• Service equipment at retailer locations across Louisville and surrounding areas.
• Transport, install, and maintain Brightstar equipment and parts.
• Troubleshoot malfunctioning equipment in the field and report issues.
• Coordinate with Dispatch to report activity and resolutions.
• Deliver supplies and train retailers on procedures as needed.

Skills

Customer service

Technical repairs

Valid driver's license

Education

High school diploma or GED

Job description

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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

• Brightstar seeks a Lottery Field Services Technician in Louisville, KY, to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

YOUR BRIGHTSTAR BENEFITS

We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine(all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

YOUR STAR QUALITIES

• High school degree or GED equivalent required.
• 2 - 3years of experience in a customer service-related position
• 2 - 3years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
• Must reside in proximity to the area of coverage

Success Profile

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $16.00 – $21.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.