Lottery Field Service Technician II

Brightstar Lottery; Madison, Northern (WI, KY); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Company vehicle to take home

Medical benefits from day one

12 paid holidays + 2 floating holidays

3 weeks paid vacation

401(k) with employer match

Parental leave and life insurance

Job summary

Brightstar Lottery in Madison, WI is seeking a Lottery Field Services Technician to service Brightstar equipment at retailer locations, joining our award-winning lottery services team.

You will install, repair, and maintain equipment, transport parts, and participate in training, with a focus on reliable field service, customer communication, and timely dispatch reporting.

This full-time role offers a company vehicle, comprehensive benefits, and a starting pay range of $19–$28 per hour.

Qualifications

• High school diploma or GED equivalent.
• Minimum of one year of experience in a customer service-related position.
• Background of at least one year in technical repair or a related hands-on field.
• Valid driver's license and a driving record that meets company requirements.
• Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
• Customer-focused communication skills and the ability to work effectively with retailers and Dispatch.
• Ability to read, write, and communicate effectively in English is required

Responsibilities

• Transport, install (if applicable), and maintain Brightstar equipment, replacement parts, tools, and other equipment.
• Attend driver training and follow vehicle policy regarding company vehicles.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field and report details to Dispatch.
• Deliver marketing supplies and consumable parts and track inventory.
• Deliver basic training to new retailers or refresher training to retailers.

Skills

Customer service

Communication skills

English proficiency

Color vision

Education

High school diploma or GED

Job description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

Building Bright Futures!

Brightstar seeks a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone"to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.

Qualifications

High school diploma or GED equivalent.

Minimum of one year of experience in a customer service-related position.

Background of at least one year in technical repair or a related hands‑on field.

Valid driver's license and a driving record that meets company requirements.

Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.

Customer-focused communication skills and the ability to work effectively with retailers and Dispatch.

Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

Familiarity with field service dispatch processes and route‑based customer support.

Hands‑on expertise troubleshooting electronic, mechanical, or communications equipment.

Inventory experience involving equipment, replacement parts, tools, or consumable supplies.

Physical Requirements

Climb ladders and work at heights, including rooftops, when completing certain equipment installations.

Lift and carry equipment weighing up to 50 pounds over significant distances, including from a parked vehicle into or onto a retailer location.

Sit and drive for prolonged periods while traveling throughout an assigned service area.

Demonstrate the manual dexterity required to use tools and work safely around moving parts and electrical current.

Operate in close quarters and outdoors during inclement weather as service conditions require.

Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• 3 weeks of paid vacation (accrued) per year, prorated first year
• 401 (k) with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long‑term disability

Success Profile

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $19.00 – $28.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.