Order & Fulfillment Quality Analyst (ESOP + 401(k))

Krueger International Incorporated; Green Bay (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

ESOP

401(k) Plan

Paid vacation

Wellness resources

Onsite café

Product discounts

Educational reimbursement

Full benefits

Job summary

Krueger International Incorporated (KI) in Green Bay, WI is seeking a detail-oriented Order Specialist to review and validate purchase orders against contracts, identify discrepancies, and document essential information. You will ensure accuracy, communicate issues clearly, and collaborate with teammates to monitor and resolve holds on orders.

A strong customer service mindset and basic math skills are essential, with a path to growth within KI.

Qualifications

• Associate's degree in a related field and 1-3+ years of relevant professional experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent attention to detail, organization, and time management skills.
• Able to apply basic mathematical and financial concepts.
• Proficient computer skills and ability to learn new software systems.
• Ability to work independently, collaborate with others, and effectively provide and receive feedback.

Responsibilities

• Review incoming purchase orders to validate they meet KI’s purchase order requirements and policies.
• Review customer purchase orders and quotes against contracts/agreements to validate that the purchase is being made properly per the agreement.
• Review and identify if there is any missing information, wrong information, pricing issues, discrepancies, etc.
• Clearly document essential information.
• Audit orders entered by other staff members.
• Clearly and effectively communicate order issues.
• Manage and monitor orders on hold.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Time management

Independent work

Team collaboration

Feedback

Education

Associate's degree in related field

Tools

ERP software

Job description

Krueger International Incorporated (KI) in Green Bay, WI is seeking a detail-oriented Order Specialist to review and validate purchase orders against contracts, identify discrepancies, and document essential information. You will ensure accuracy, communicate issues clearly, and collaborate with teammates to monitor and resolve holds on orders.

A strong customer service mindset and basic math skills are essential, with a path to growth within KI.