Order Fulfillment & Production Coordinator

Whitmore Manufacturing, LLC; Rockwall (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Disability insurance

Life insurance

Flexible Spending Account & Health SAV

Paid time off (PTO)

Maternity & Paternity leave

Employee Assistance Program

401(k) $1-$1 match, up to 6% - vesting

401(k) additional profit sharing – up到

Employee Stock Ownership Plan (ESOP)

Job summary

Whitmore Manufacturing, LLC in Rockwall, TX is seeking an Order Expediter to coordinate and monitor customer orders across production and shipping.

You will work with Production, Planning, Procurement, Customer Service, and Shipping to resolve delays, keep customers informed, and maintain accurate order data in ERP systems.

This role requires strong organization, communication, and problem-solving skills to improve on-time delivery and overall customer satisfaction.

Qualifications

• High school diploma or GED is required; associate degree in Supply Chain, Business, Logistics, or related field preferred.
• Experience in order management, customer service, production planning, logistics, or manufacturing operations preferred.
• Working knowledge of manufacturing processes, inventory management, and order fulfillment workflows.
• Experience with ERP systems and Excel is preferred.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and track customer orders through fulfillment to ensure timely processing, production and shipment.
• Coordinate with Production, Planning, Procurement, Customer Service, and Shipping to meet delivery commitments.
• Identify delays, shortages, production constraints, and bottlenecks impacting order fulfillment.
• Proactively communicate with departments to resolve issues and expedite critical orders.
• Monitor inventory, production schedules, and shipment status to align with customer requirements.
• Maintain accurate order information within company systems.
• Provide timely updates to internal stakeholders regarding order status and delivery dates.
• Order containers and raw materials from off-site warehouses to keep production supplied.
• Collaborate with cross-functional teams to improve order processing efficiency.
• Escalate unresolved issues to leadership when needed.

Skills

Strong organizational skills

Excellent verbal and written comms

Problem-Solving

Sense of Urgency

Cross-Functional Collaboration

Accountability

Education

High school diploma or GED

Associate degree in Supply Chain Management/Business/Logistics

Tools

ERP systems

Microsoft Excel

Job description

Whitmore Manufacturing, LLC in Rockwall, TX is seeking an Order Expediter to coordinate and monitor customer orders across production and shipping.

You will work with Production, Planning, Procurement, Customer Service, and Shipping to resolve delays, keep customers informed, and maintain accurate order data in ERP systems.

This role requires strong organization, communication, and problem-solving skills to improve on-time delivery and overall customer satisfaction.