Order Fulfillment & Processing Lead

Hillman Group; Tempe, Northern (AZ, KY); Hybrid; USD 48,000 - 56,000; Full time

Job summary

The Hillman Group in Tempe, AZ is seeking an Order Processing Lead to supervise daily order processing, fulfillment, and related systems. You will guide Clerks and Fulfillment Associates, coordinate priorities, and ensure orders are accurate and on time, while driving safety and process improvements.

Responsibilities include training new team members, monitoring queues and shipping timelines, performing quality audits, and collaborating with cross-functional teams to resolve issues and maintain

Qualifications

• 3–5 years of experience in order processing, fulfillment, warehousing, manufacturing, distribution, or related operational environments.
• Experience training, mentoring, team lead, or informal leadership.
• Experience utilizing ERP, WMS, shipping, inventory management, and order processing systems.

Responsibilities

• Provide day-to-day guidance and direction to Order Processing Clerks and Fulfillment Associates.
• Coordinate daily workflow priorities to ensure timely and accurate order processing, fulfillment, and shipment activities.
• Serve as a subject matter expert for order processing, fulfillment procedures, key cutting operations, and related systems.
• Train and onboard new team members on equipment, systems, quality standards, safety practices, and SOPs.
• Monitor order queues, production schedules, and shipping timelines to identify and resolve bottlenecks.
• Perform quality audits and verify order accuracy prior to shipment.
• Troubleshoot operational issues and elevate complex concerns to leadership.
• Support inventory verification processes, cycle counts, and inventory accuracy initiatives.
• Utilize ERP, WMS, and order management systems to monitor workflow and maintain records.
• Assist with tracking and reporting KPIs related to productivity, quality, and service levels.
• Promote a safe, organized work environment and support continuous improvement initiatives.
• Collaborate with cross-functional teams to address customer, inventory, and operational challenges.

Skills

Leadership

Training & mentoring

ERP/WMS proficiency

Inventory management

Process improvement

Communication skills

Education

High school diploma or GED

Associate degree in Business, Supply Chain, Operations Management, or related field

Tools

ERP systems

WMS

Order processing systems

Inventory management systems

Job description

Job Summary

Schedule: 8:00 am - 4:30 pm (Monday - Friday)

Hourly Pay: $23.50

Provides day-to-day operational leadership and hands-on support for order processing and fulfillment activities to ensure customer orders are completed accurately, efficiently, and on time. Supports workflow coordination, employee training, quality assurance, inventory accuracy, and continuous improvement initiatives while serving as a subject matter expert and resource for team members. Partners with leadership to drive productivity, maintain service standards, and support a safe and organized work environment.

Essential Job Functions

• Provide day-to-day guidance, support, and direction to Order Processing Clerks and Fulfillment Associates.
• Coordinate daily workflow priorities to ensure timely and accurate order processing, fulfillment, and shipment activities.
• Serve as a subject matter expert for order processing, fulfillment procedures, key cutting operations, and related systems.
• Train and onboard new team members on equipment, systems, quality standards, safety practices, and standard operating procedures.
• Monitor order queues, production schedules, and shipping timelines to identify and resolve workflow bottlenecks.
• Perform quality audits and verify order accuracy prior to shipment to ensure customer satisfaction and compliance with established standards.
• Troubleshoot operational issues and elevate complex concerns to leadership when appropriate.
• Support inventory verification processes, cycle counts, and inventory accuracy initiatives.
• Utilize ERP, WMS, and order management systems to monitor workflow, resolve issues, and maintain accurate records.
• Assist with tracking and reporting key performance indicators related to productivity, quality, fulfillment accuracy, and service levels.
• Promote a safe, clean, organized, and efficient work environment.
• Support continuous improvement initiatives by identifying opportunities to enhance processes, productivity, and quality.
• Collaborate with cross-functional teams to address customer, inventory, and operational challenges.
• Assist leadership with workload balancing, resource allocation, and achievement of operational objectives.
• Perform other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or GED required.
• Associate degree in Business, Supply Chain, Operations Management, or a related field preferred. Equivalent experience will be considered in lieu of degree.
• Three to five years of experience in order processing, fulfillment, warehousing, manufacturing, distribution, or related operational environments required.
• One year or more of experience serving as a trainer, mentor, team lead, or informal leader preferred.
• Experience utilizing ERP, WMS, shipping, inventory management, and order processing systems required.
• Experience in manufacturing, distribution, or high-volume fulfillment environments preferred.

Competencies – Knowledge, Skills and Abilities

• Strong leadership, coaching, and employee development skills required.
• Excellent organizational, time management, and prioritization skills required.
• Strong problem-solving and decision-making abilities in a fast-paced operational environment required.
• Strong attention to detail and commitment to quality and accuracy required.
• Effective verbal and written communication skills required.
• Working knowledge of order fulfillment, inventory control, logistics, shipping, and warehouse operations required.
• Proficiency utilizing ERP, WMS, inventory management, and order processing systems required.
• Ability to analyze workflow challenges and implement effective solutions required.
• Ability to influence team performance and foster a collaborative work environment required.
• Experience supporting continuous improvement and operational efficiency initiatives preferred.

Operational Equipment

• N/A

Work Environment and Physical Demands

Work Environment

Order Processor: Fast paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Near vision required.

Physical Demands

Order Processor: Medium- Heavy, lifting up to 30 lbs.