Supervisor, Warehouse Operations

Hillman Group; Tempe (AZ); On-site; USD 65,000 - 86,000; Full time

Job summary

Hillman Group is seeking a Supervisor of Warehouse Operations to oversee daily distribution activities, ensuring safe, efficient, and accurate execution of warehouse operations. This role directly supervises frontline associates, manages workflow, and addresses operational issues in real time.

You will supervise picking, packing, receiving, and shipping, balance labor to meet volume and service requirements, and monitor productivity, quality, and safety on the floor while coaching hourly staff

Qualifications

• High school diploma or equivalent.
• 6+ years in manufacturing, warehouse, or related field.
• 1+ year of leadership experience.

Responsibilities

• Supervise day-to-day warehouse operations including picking, packing, receiving, and shipping.
• Assign work and balance labor to meet volume and service requirements.
• Monitor productivity, quality, and safety on the floor.
• Coach hourly associates and provide performance feedback.
• Address operational issues, delays, and escalations during shifts.
• Enforce safety policies and conduct safety observations.
• Support onboarding, training, and cross-training activities.
• Ensure accurate system transactions and documentation.
• Partner with inventory, quality, and maintenance teams.
• Support continuous improvement initiatives and standard work.

Skills

Leadership

Safety Compliance

Problem Solving

Communication

Prioritization

Education

High School Diploma or Equivalent

Tools

WMS

Inventory Management

ERP Systems

Job description

Job Summary

The Supervisor of Warehouse Operations oversees daily distribution activities to ensure safe, efficient, and accurate execution of warehouse operations. This role directly supervises frontline associates, manages workflow, and addresses operational issues in real time. The position is responsible for translating plans into execution while reinforcing performance, safety, and quality standards.

Essential Job Functions*

• Supervise day‑to‑day warehouse operations including picking, packing, receiving, and shipping.
• Assign work and balance labor to meet volume and service requirements.
• Monitor productivity, quality, and safety performance on the floor.
• Coach and provide performance feedback to hourly associates.
• Address operational issues, delays, and escalations during the shift.
• Enforce safety policies and conduct safety observations.
• Support onboarding, training, and cross‑training activities.
• Ensure accurate system transactions and documentation.
• Partner with inventory, quality, and maintenance teams.
• Support continuous improvement initiatives and standard work adherence.
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or equivalent.
• 6+ years of manufacturing, warehouse, industrial, or related experience.
• 1+ year of leadership experience.

Competencies – Knowledge, Skills and Abilities

• Strong knowledge of warehouse operations and workflows.
• Direct supervisory and people‑management skills.
• Ability to manage priorities in a fast‑paced environment.
• Working knowledge of WMS and operational metrics.
• Effective coaching and communication skills.
• Problem‑solving and decision‑making capability.
• Ability to work flexible shifts and extended hours.

Operational Equipment

• N/A

Work Environment and Physical Demands

Shipping/Receiving: Fast-paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Functional vision and hearing required.

Shipping/Receiving: Heavy, lifting up to 70 lbs., pushing/pulling up to 200 lbs.