Order Fulfillment & Operations Coordinator

Sri Healthcare; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

PTO

401(k) with Employer Match

FSA

HSA

Medical, Dental, and Vision

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Job summary

Sri Healthcare is seeking an Order Fulfillment Coordinator to ensure accurate, complete, and timely processing of customer orders. This role supports production and service operations by coordinating orders, maintaining accounts, and fostering cross-functional communication across internal teams.

The ideal candidate will have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while ensuring customer satisfaction and on-time fulfillment.

Qualifications

• Strong attention to detail and organizational skills.

Responsibilities

• Monitor and analyze daily orders to provide direction to Floor Supervisor regarding item priorities and deadlines.
• Check and update order status hourly; maintain order tracking boards.
• Generate and review customer invoices based on packing slips.
• Set up new customer accounts and maintain existing account details.
• Manage updates and activity within the customer portal.
• Collaborate with Route Sales Drivers, Service, and Production teams to ensure high-quality service.
• Provide effective problem resolution to customer concerns, promoting satisfaction.
• Direct and manage the daily activities of the Scale Operator.
• Communicate order changes or issues to the Customer Service Manager.
• Work with the Shift Manager to monitor filling rates, address delays, and ensure timely fulfillment.
• Ensure all orders are completed accurately and on time.
• Coordinate and direct drivers with routing and delivery instructions.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Customer-focused

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Linen Master software

Job description

Sri Healthcare is seeking an Order Fulfillment Coordinator to ensure accurate, complete, and timely processing of customer orders. This role supports production and service operations by coordinating orders, maintaining accounts, and fostering cross-functional communication across internal teams.

The ideal candidate will have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while ensuring customer satisfaction and on-time fulfillment.