Order Fulfillment Coordinator

Sri Healthcare; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

PTO

401(k) with Employer Match

FSA

HSA

Medical, Dental, and Vision

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Job summary

Sri Healthcare is seeking an Order Fulfillment Coordinator to ensure accurate, complete, and timely processing of customer orders. This role supports production and service operations by coordinating orders, maintaining accounts, and fostering cross-functional communication across internal teams.

The ideal candidate will have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while ensuring customer satisfaction and on-time fulfillment.

Qualifications

• Strong attention to detail and organizational skills.

Responsibilities

• Monitor and analyze daily orders to provide direction to Floor Supervisor regarding item priorities and deadlines.
• Check and update order status hourly; maintain order tracking boards.
• Generate and review customer invoices based on packing slips.
• Set up new customer accounts and maintain existing account details.
• Manage updates and activity within the customer portal.
• Collaborate with Route Sales Drivers, Service, and Production teams to ensure high-quality service.
• Provide effective problem resolution to customer concerns, promoting satisfaction.
• Direct and manage the daily activities of the Scale Operator.
• Communicate order changes or issues to the Customer Service Manager.
• Work with the Shift Manager to monitor filling rates, address delays, and ensure timely fulfillment.
• Ensure all orders are completed accurately and on time.
• Coordinate and direct drivers with routing and delivery instructions.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Customer-focused

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Linen Master software

Job description

Position Summary

The Order Fulfillment Coordinator plays a critical role in ensuring that all customer orders are built accurately, completely, and on schedule. This position supports day‑to‑day production and service operations by coordinating order processing, maintaining customer accounts, and facilitating communication between internal teams. The role requires high attention to detail, strong organizational skills, and excellent cross‑functional collaboration.

Essential Functions

• Monitor and analyze daily orders to provide clear direction to the Floor Supervisor regarding item priorities and deadlines.
• Check and update order status hourly; maintain order tracking boards.
• Generate and review customer invoices based on packing slips.
• Set up new customer accounts and maintain existing account details.
• Manage updates and activity within the customer portal.
• Collaborate with Route Sales Drivers, Service, and Production teams to ensure consistent, high‑quality service.
• Provide effective problem resolution to customer concerns, promoting customer satisfaction and loyalty.
• Direct and manage the daily activities of the Scale Operator.
• Communicate any order changes or issues to the Customer Service Manager.
• Work with the Shift Manager to monitor filling rates, address delays, and ensure timely fulfillment.
• Ensure all orders are completed accurately and on time.
• Coordinate and direct drivers with routing and delivery instructions.
• Perform other related duties as assigned.

Qualifications

• Strong attention to detail and organizational skills.
• Prior experience with Linen Master software preferred.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Knowledge of safety protocols and industrial work environments.
• Excellent interpersonal and communication skills; ability to work well with cross‑functional teams.
• Customer‑focused mindset with strong problem‑solving abilities.
• Basic computer proficiency and experience with order management systems.
• High school diploma or equivalent preferred.
• 1–2 years of experience in a manufacturing, production, or service‑oriented environment.
• Prolonged periods of standing and physical activity.
• Must be able to lift, bend, stoop, reach, and carry up to 30 pounds.

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long‑Term Disability (LTD)

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug‑Free Workplace.