Order Fulfillment Coordinator

Watershed-Foods; Congerville (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Watershed-Foods is seeking an Order Fulfillment Coordinator to manage the end-to-end processing of customer orders from receipt through shipment. This role coordinates with production, warehouse, logistics, and sales to ensure on-time fulfillment and accurate documentation, and escalates issues as needed for a smooth supply chain flow.

The ideal candidate brings experience in order fulfillment and logistics, strong attention to detail, and proficiency with ERP and Excel.

Qualifications

• Experience in order fulfillment, customer service, logistics, warehousing, production coordination, or a related supply chain role; food manufacturing experience is preferred.
• Working knowledge of inventory, order planning, warehouse, and transportation processes.
• Ability to enter, review, and maintain accurate information in an ERP or order management system.
• Proficiency with Microsoft Excel, Outlook, and other standard business applications.
• Strong attention to detail and commitment to order, documentation, and transaction accuracy.
• Clear verbal and written communication with internal teams, customers, carriers, and service providers.
• Ability to prioritize multiple time-sensitive orders and adjust to changing requirements in a manufacturing environment.
• Practical problem-solving skills and the judgment to resolve routine issues or escalate risks promptly.
• Continuous improvement mindset; familiarity with Lean Manufacturing principles is preferred.

Responsibilities

• Review new and revised customer orders for item, quantity, ship-to location, requested date, and special requirements; communicate discrepancies for resolution.
• Maintain the daily order fulfillment schedule and priority list, incorporating approved order changes and production updates.
• Coordinate with production planning, warehouse, shipping, logistics, customer service, and sales to support complete and on-time order fulfillment.
• Monitor inventory availability, production completion, order status, and shipment readiness throughout the day.
• Promptly escalate shortages, production delays, carrier issues, order changes, or other risks to the Supply Chain Manager and affected teams.
• Prepare and verify the information required for picking, staging, loading, and shipment release, including applicable customer, lot, date, and documentation requirements.
• Coordinate carrier appointments and pickup details with internal and external partners, and follow up on missed or changed pickup times.
• Enter and update orders, shipments, completed manufacturing orders, and other required transactions in the ERP system accurately and on time, including end-of-day manufacturing order completion.
• Maintain complete order and shipment records to support traceability, customer service, and issue resolution.
• Comply with company policies and all applicable food safety, quality, sanitation, and workplace safety requirements.

Skills

Order fulfillment

Customer service

Logistics

Warehousing

Production coordination

Attention to detail

Communication

Problem-solving

Lean manufacturing

Tools

ERP system

Microsoft Excel

Outlook

Job description

The Order Fulfillment Coordinator supports the daily execution of customer orders from receipt through shipment departure. This position verifies order requirements, maintains accurate status information, coordinates priorities with production, warehouse, logistics, customer service, and sales, and escalates issues that could affect an on-time and accurate shipment.Key Tasks and Responsibilities:Review new and revised customer orders for item, quantity, ship-to location, requested date, and special requirements; communicate discrepancies for resolution.Maintain the daily order fulfillment schedule and priority list, incorporating approved order changes and production updates.Coordinate with production planning, warehouse, shipping, logistics, customer service, and sales to support complete and on-time order fulfillment.Monitor inventory availability, production completion, order status, and shipment readiness throughout the day.Promptly escalate shortages, production delays, carrier issues, order changes, or other risks to the Supply Chain Manager and affected teams.Prepare and verify the information required for picking, staging, loading, and shipment release, including applicable customer, lot, date, and documentation requirements.Coordinate carrier appointments and pickup details with internal and external partners, and follow up on missed or changed pickup times.Enter and update orders, shipments, completed manufacturing orders, and other required transactions in the ERP system accurately and on time, including end-of-day manufacturing order completion.Maintain complete order and shipment records to support traceability, customer service, and issue resolution.Comply with company policies and all applicable food safety, quality, sanitation, and workplace safety requirements.Skills Required:Experience in order fulfillment, customer service, logistics, warehousing, production coordination, or a related supply chain role; food manufacturing experience is preferred.Working knowledge of inventory, order planning, warehouse, and transportation processes.Ability to enter, review, and maintain accurate information in an ERP or order management system.Proficiency with Microsoft Excel, Outlook, and other standard business applications.Strong attention to detail and commitment to order, documentation, and transaction accuracy.Clear verbal and written communication with internal teams, customers, carriers, and service providers.Ability to prioritize multiple time-sensitive orders and adjust to changing requirements in a manufacturing environment.Practical problem-solving skills and the judgment to resolve routine issues or escalate risks promptly.Continuous improvement mindset; familiarity with Lean Manufacturing principles is preferred.Work Environment and Physical Requirements:Work is performed in office, warehouse, and plant environments and may include wet or humid conditions, elevated temperatures, moving mechanical parts, fumes, airborne particles, and chemicals.The position may require climbing or moving on ladders, steps, stairways, walkways, and platforms.The position may work around manufacturing odors and sanitation or cleaning chemicals.The position requires the ability to stand, walk, bend, reach, and move safely through production and warehouse areas.The position requires the ability to exert or lift up to 50 pounds in accordance with company safety practices.