Order Entry Technician — Long-Term Care Pharmacy

Synchrony Pharmacy; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Synchrony Pharmacy is a long-term care pharmacy dedicated to supporting senior living communities with a team-based workflow that minimizes customer-facing duties. Our six-month blue-badge training provides mentorship to help you succeed and adapt to a predictable schedule.

As an Order Entry Technician, you will accurately enter orders, verify physician details, and support shipment and inventory tasks in a non-retail setting within a collaborative team environment.

Qualifications

• Order entry technician enters customer orders into the system accurately and efficiently.
• Communicates with customers to confirm order details or resolve issues.
• Attention to detail, strong data entry skills, and excellent communication abilities are essential.

Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imagining software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.
• Other duties as assigned.

Skills

Attention to detail

Data entry

Communication skills

Education

High School / GED

Job description

Synchrony Pharmacy is a long-term care pharmacy dedicated to supporting senior living communities with a team-based workflow that minimizes customer-facing duties. Our six-month blue-badge training provides mentorship to help you succeed and adapt to a predictable schedule.

As an Order Entry Technician, you will accurately enter orders, verify physician details, and support shipment and inventory tasks in a non-retail setting within a collaborative team environment.