Order Entry Technician

Synchrony Pharmacy Des Moines; Urbandale (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

Synchrony Pharmacy Des Moines is seeking an Order Entry Technician to accurately enter customer orders into the company system, ensuring product type, quantity, pricing, and shipping details are correct. The role emphasizes data entry precision, communication, and collaboration within a team in a closed-door, long-term care setting.

Responsibilities include entering orders and physician details, processing refills, triaging orders from imaging software, handling inquiries, and supporting

Qualifications

• High School or GED required.
• 1–3 years of relevant experience.
• Board Licensed and/or Certified Pharmacy Technician (CPhT) as per state rules.

Responsibilities

• Enter customer order details accurately into the order entry system.
• Verify and enter physician information.
• Enter new medication orders and refills.
• Triage and distribute orders from document imaging software.
• Respond to customer inquiries and issues; escalate when needed.
• Ensure orders are complete and verify against required data.
• Assist departments in preparation and shipment of orders.
• Review inventory to confirm availability of medications.

Skills

Data entry

Attention to detail

Communication

Education

High School / GED

Tools

Order entry system

Job description

Overview

What Our Team Members Value Most

• Meaningful Long Term Care work by supporting senior living communities and residents every day
• Closed-door pharmacy environment with a team-based workflow and no customer-facing duties
• Predictable hours with flexibility for students to maintain work/life balance
• A six-month "blue-badge" training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back

Responsibilities

Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing.

Job Summary

An order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

Roles and Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imagining software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.
• Other duties as assigned.

Qualifications

Education: High School / GED
Experience: 1-3 years

Licenses and Certifications

Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.