Order Entry Technician — Mentored Training & Flexible Hours

Synchrony Pharmacy Louisville; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Six-month training program

Job summary

Synchrony Pharmacy Louisville is seeking an order entry technician to accurately enter customer orders into our system, ensuring product type, quantity, pricing, and shipping details are correct. The role emphasizes precision, data entry skills, and clear communication with customers as needed.

As a long-term care pharmacy, we support senior living communities with a team-based workflow and a six-month blue-badge training period, offering mentorship and predictable hours for work-life balance.

Qualifications

• Education: High School / GED
• Experience: 1-3 years
• Licenses and Certifications: Board Licensed and/or Certified Pharmacy Technician (CPhT) per state requirements.

Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imaging software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.

Education

High School / GED

Job description

Synchrony Pharmacy Louisville is seeking an order entry technician to accurately enter customer orders into our system, ensuring product type, quantity, pricing, and shipping details are correct. The role emphasizes precision, data entry skills, and clear communication with customers as needed.

As a long-term care pharmacy, we support senior living communities with a team-based workflow and a six-month blue-badge training period, offering mentorship and predictable hours for work-life balance.