Order Entry Specialist

TEKsystems; Tulsa (OK); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in Tulsa, OK seeks a Customer Service & Order Management Representative for a contract-to-hire role. The position is hybrid (3 days onsite, 2 remote), Monday–Friday, CST, with start anticipated January 2027.

You will manage orders, coordinate deliveries, resolve issues, and collaborate with sales, logistics, finance and supply chain teams to ensure accurate customer experiences. Responsibilities include order entry, price accuracy, order validation, credits, returns, and responding to

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer service, order management, order processing, or a similar role.
• Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms.
• Strong written and Verbal communication skills.
• Strong attention to detail and accuracy.
• Good problem solving and organizational skills.
• Professional, patient, and customer focused approach.
• Ability to collaborate effectively across multiple departments.

Responsibilities

• Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate.
• Validate orders and resolve exceptions, including pricing or order discrepancies.
• Monitor open orders and communicate order and delivery status to customers.
• Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications.
• Respond to inbound customer calls and emails regarding orders, products, services, and deliveries.
• Investigate and resolve internal and external customer inquiries.
• Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions.
• Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues.
• Support month end activities and established compliance requirements.
• Monitor customer accounts and transactions for quality assurance.
• Identify recurring customer issues and contribute to process improvement initiatives.

Skills

Customer service experience

Order management

ERP/CRM systems

Written & verbal communication

Attention to detail

Problem solving

Cross-department collaboration

Organizational skills

Education

High school diploma or equivalent

Tools

SAP

Oracle

Infor/SyteLine

Job description

Customer Service & Order Management Representative

Location: Tulsa, OK

Work Arrangement: Hybrid, 3 days onsite and 2 days remote

Schedule: Monday through Friday, standard business hours, CST

Employment Type: Contract with potential for extension

Anticipated Start: January 2027

About The Opportunity

A large, established global organization within the consumer products and manufacturing industry is looking for a Customer Service & Order Management Representative to join its growing customer support team in Tulsa.

This position is ideal for someone who enjoys working with customers while also managing the details behind order processing, delivery coordination, and issue resolution. You will work closely with sales, logistics, finance, and supply chain teams to help deliver an accurate and seamless customer experience.

You will be joining a collaborative team of approximately 25 employees in a close knit working environment.

What You'll Do

• Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate
• Validate orders and resolve exceptions, including pricing or order discrepancies
• Monitor open orders and communicate order and delivery status to customers
• Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications
• Respond to inbound customer calls and emails regarding orders, products, services, and deliveries
• Investigate and resolve internal and external customer inquiries
• Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions
• Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues
• Support month end activities and established compliance requirements
• Monitor customer accounts and transactions for quality assurance
• Identify recurring customer issues and contribute to process improvement initiatives

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in customer service, order management, order processing, or a similar role
• Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms
• Strong written and verbal communication skills
• Strong attention to detail and accuracy
• Good problem solving and organizational skills
• Professional, patient, and customer focused approach
• Ability to collaborate effectively across multiple departments

Preferred Experience

• Experience within manufacturing, supply chain, distribution, retail, or consumer products
• Basic Microsoft Office skills
• Experience supporting customers throughout the order to delivery process

Why Consider This Opportunity?

• $20 to $22/hour
• Hybrid schedule with 2 remote days per week
• Opportunity to gain experience with a large, established global organization
• Collaborative and team oriented working environment
• Exposure to customer service, sales, logistics, supply chain, and finance operations
• Potential for contract extension based on business needs and performance

Who Would Be a Great Fit?

We are looking for someone who combines strong customer service skills with order management experience.

If you have worked in a B2B customer service, manufacturing, distribution, supply chain, or order processing environment and enjoy solving customer problems while keeping orders moving accurately through the system, this could be a strong next opportunity.

Job Type & Location

This is a Contract to Hire position based out of Tulsa, OK.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a hybrid position in Tulsa,OK.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.