Order Entry Specialist

Versa-Tags, Inc.; Missouri; On-site; USD 17,000 - 25,000; Full time

Job summary

Versa-Tags, Inc. is seeking an Order Entry Specialist in Missouri to join our Customer Support team. The role focuses on accurate data entry for stock and custom orders and coordinating with Production to ensure correct specifications.

Daily tasks include PO verification, data entry, and customer communication to resolve issues. A fast-paced environment with a strong emphasis on accuracy and efficiency awaits.

Qualifications

• High school diploma required.
• 1+ years of relevant experience in detailed data entry.
• Experience entering customer product orders preferred.
• Tech savvy with strong general computer skills.
• 50+ WPM data entry with high accuracy.
• Excellent organizational and time management skills.
• Extremely detail-oriented with accurate data entry into company databases.
• Ability to maintain structured focus and productivity for long periods.

Responsibilities

• Use knowledge of products and services to achieve high customer satisfaction.
• Receive, review and enter customer purchase orders (POs) verifying item, pricing, customer and shipping information.
• Resolve discrepancies by following standard processes or escalating order issues.
• Compare data with original PO to verify accuracy and completeness.
• Answer phones when necessary, providing excellent service to customers, vendors, and stakeholders.
• Collaborate with Customer Support Supervisor and General Manager to ensure proper service and escalate issues.
• Inform customers of deals and promotions.
• Take payment information and other pertinent customer data and enter/update in ERP system.
• Enter all types of orders including approvals, reorders, stock and custom stock.
• Other duties as assigned.

Skills

Data entry

Attention to detail

Tech savvy

Time management

Organizational skills

Education

High school diploma

Job description

Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!

Versa-Tags is currently seeking a Order Entry Specialist to join our team!

Shift: Monday-Thursday 8:30am-5pm; Friday, 7:30am-4pm

What is a Versa-Tags Order Entry Specialist?

As an Order Entry Specialist in our Customer Support Department, you'll help take our customers' need into our Production team to make it a reality. We work with both stock and custom orders, and you'll make sure that the orders are input quickly and accurately so that Production knows exactly what the customer desires. This is a great role for someone who loves the details, and enjoys working in a fast-paced environment. From our Versa-Tags Key Tag to custom graphics, you'll know our products inside and out to make sure they're entered with speed and accuracy. You may assist your fellow team members with customer calls, and will at times call the customer directly to make sure you know exactly what is needed to get everything entered into our ERP system and ready to produce.

What does your day look like?

• Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction
• Receive, review and enter customer purchase orders (POs) by verifying item, pricing, customer and shipping information
• Resolve discrepancies by following standard processes or escalating order issues to relevant team
• Compare data with original purchase order (PO) to verify order entry is accurate and complete
• Answers phones when necessary, providing excellent service to all customers, vendors, and stakeholders
• Work with the Customer Support Supervisor and with the General Manager if needed to ensure proper customer service is being delivered, and escalating issues or complaints appropriately.
• Inform customers of deals and promotions
• Take payment information and other pertinent customer account information, and enter/update in ERP system
• Enter all types of orders but not limited to: Approvals, reorders, stock and custom stock
• Other duties as assigned

Requirements

What skills can you bring to the table?

• High school diploma
• 1+ years of relevant experience processing detailed data entry
• Experience entering customer product orders preferred
• Tech savvy, with strong general computer skills.
• 50+ WPM data entry with unquestionable accuracy
• Excellent organizational and time management skills
• Extremely detail-oriented, with the ability to quickly and accurately enter data into Company databases
• Ability to maintain structured focus and productivity for long periods of time

Requirements

What skills can you bring to the table?

...