Order Entry Specialist

Arsenault; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading energy management company is looking for an Order Entry Specialist to work 100% remotely. This role involves supporting sales teams, managing orders, and assisting in invoicing processes. The ideal candidate will have a bachelor's degree or applicable experience, strong customer service skills, and the ability to organize and analyze data effectively. Familiarity with handling orders and customer interactions is essential. Join us to contribute to our mission of driving sustainable energy management.

Qualifications

• Knowledge of customer service principles and processes.
• Professional experience in customer service required.
• Ability to gather and analyze data.

Responsibilities

• Support relationships with various internal teams and account managers.
• Set up projects after receiving packages from Sales Team.
• Identify pricing and generate invoices with the Sales Engineer.
• Collect and organize documentation for job activity.
• Create purchase orders for service-related materials.
• Assist in the collection of past due invoices.

Skills

Excellent customer service skills

Organizational skills

Analytical skills

Problem-solving skills

Strong written communication

Multitasking abilities

Education

Bachelor's degree in a related field or applicable experience

Job description

Arsenault has an opportunity for a Order Entry Specialist that will be 100% remote position.

Order Entry can be described as a key role within Service Operations team that assists with the planning and set up of orders containing services. They should also possess good organizational, analytical, and problem resolution skills.

What will you do?

• Proactively support the working relationships with direct Arsenault accounts (i.e., Sales Inside and Outside, Project Coordination, Order Fulfillment, Technical Support for both single- and three-phase product lines, USC Parts) and Manufacturers Representatives
• Set up projects in Q2C after receiving turnover package from Sales Team. - Review open cases and follow up daily to ensure timely and accurate closure
• Work closely with Sales Engineer and Operations to identify pricing and rates provided to purchaser in order to generate accurate invoices.
• Obtain various documentation such as service quotations, material orders, time sheets, packing slips and rental agreements to account for all activity coded to a particular job.
• Create purchase orders to vendors for various material required for services including safety equipment, hardware, and electrical equipment such as Square D products.
• Assist Accounts Receivables with collection of past due invoices.

English Qualifications:

What qualifications will make you successful?

• Bachelors degree in a related field or Applicable Experience
• Knowledge of principles and processes for providing customer and personal services. This includes customer-needs assessments, quality standards for services, and conducting evaluations to determine customer satisfaction.
• Professional experience in customer service Key Competencies - Excellent customer service skills
• Strong in follow-up actions and will own the interaction with stakeholder
• Active listener who is adept at planning and organizing
• Proven ability in following process and direction
• Strong written and verbal communication skills
• Ability to gather and analyze data
• Ability to multitask
• Ability to identify and solve problems
• Must be organized, detail-oriented, and a highly adaptable team player

Let us learn about you! Apply today.

English Company Boiler Plate:

Why us?

Arsenault is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Arsenault to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Arsenault does not accept unsolicited resumes and will not be responsible for fees related to such.