Order Entry & Sales Support Specialist

Maisons Marques & Domaines USA; Oakland (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Full healthcare package

401(k) with company match

Paid time off

Flexible spending account

Free parking

Job summary

A leading beverage manufacturing company is looking for an Order Entry & Sales Support Specialist in Oakland. This role involves order processing, logistics coordination, and effective communication with various stakeholders. Ideal candidates will have experience with Microsoft Office and customer service, and a background in the wine industry is preferred.

Qualifications

• Minimum 2 years of customer service and data entry experience.
• Proficient in Microsoft Office, especially Excel (VLOOKUP, PivotTables).
• Experience in the wine industry preferred.

Responsibilities

• Process orders in Dynamics SL and maintain inventory files.
• Coordinate distributor orders and provide import documents.
• Act as backup to Sales Services Administrator and assist with pricing.

Skills

Microsoft Office

Excel

Customer Service

Data Entry

Communication

Tools

MS Dynamics SL

Job description

Maisons Marques & Domaines USA Inc. (MMD USA) was founded in 1987 as the U.S. sales and marketing arm for Champagne Louis Roederer and its California winery, Roederer Estate. Today, the company has grown into a well-respected niche-marketer and importer of family-owned, prestigious producers. Despite its growth, Maisons Marques & Domaines has retained the spirit of a small, hands-on company with a dedicated team. It has built long-lasting, mutually rewarding alliances with key distributors in each U.S. market, based on personal commitment and entrepreneurship. As the wine industry continues to evolve in the U.S., MMD USA aims to remain a distinguished ambassador of the wineries it represents.

Maisons, Marques & Domaines USA, Inc. is seeking an engaged contributor to join our team as an Order Entry & Sales Support Specialist. We are looking for someone to bring energy and passion to the role. The position reports to the Director of Procurement and interacts regularly with the sales team, distributors, and accounting. This is a full-time, salaried, non-exempt position with benefits based in Oakland, reporting to the office Monday-Friday.

Job duties include:

1. Order Processing (~80%)
2. Identify coding for each item, including wine brand and vintage
3. Process orders in Dynamics SL
4. Confirm receipt of distributor orders and record them
5. Communicate outages and future availability
6. Upload orders to third-party warehouses
7. Maintain inventory and allocation files

Logistics & Compliance (~20%)

1. Coordinate and release distributor orders
2. Coordinate inventory receipt with warehouses by providing shipment information
3. Provide import documents to distributors' customs brokers

Other Tasks:

• Serve as backup to Sales Services Administrator
• Work with Inventory & Revenue Accountant to reconcile inventory issues
• Assist distributors with pricing/shipment issues
• Price coding by sales channels (annually)

Qualifications:

• Proficient in Microsoft Office, especially Excel (VLOOKUP, PivotTables)
• ERP experience, MS Dynamics SL preferred
• Accounting background a plus
• Effective time management and self-accountability
• Excellent verbal and written communication skills
• High energy and outgoing personality
• Experience in the wine industry preferred
• Inventory allocation experience preferred
• Understanding of industry compliance and willingness to learn
• Minimum 2 years of customer service and data entry experience

Compensation and Benefits:

• Salary range: $65,000 – $75,000
• Full healthcare package including medical, dental, and vision insurance, long-term disability, life, and AD&D insurance
• Paid time off
• 401(k) with company match
• Flexible spending account
• Free parking

Seniority level: Entry level

Employment type: Full-time

Industry: Beverage Manufacturing