Order Entry Representative

Aston Carter; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter in Chicago, IL is seeking an Order Processing Specialist to manage customer orders from start to finish in a fast-paced, on-site setting. You will ensure accuracy, timely processing, and clear communication with customers throughout the order lifecycle.

The role emphasizes attention to detail, problem solving, and cross-functional collaboration with sales, operations, and finance. It offers full-time, on-site hours and opportunities to grow with a stable, established organization

Qualifications

• 1–3 years in customer service or order processing.
• Experience entering, processing, and tracking orders.
• Strong organizational and communication skills.

Responsibilities

• Process customer orders accurately and move them through the system.
• Prepare quotes based on product availability and needs.
• Track open orders and follow up on delays and delivery dates.
• Communicate order status with customers and vendors.
• Collaborate with internal teams to resolve billing or pricing issues.

Skills

Customer service

Order processing

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

Order Processing Specialist

Location: Chicago, IL 60623 (Harder to commute by public transportation) Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m. Position Type: Full-Time | On-Site

What We're Looking For

1-3 years of recent experience in customer service, order processing, order entry, sales support, account support, or a similar role. Experience entering, processing, and tracking customer orders. Strong customer service and communication skills. Comfortable communicating with customers by phone and email. Strong attention to detail and accuracy. Ability to stay organized while managing multiple orders and priorities at once. Strong follow-up skills and a willingness to take ownership of customer requests. Ability to research problems and work toward a solution. Comfortable using Microsoft Office and learning new computer systems. Dependable, self-motivated, and able to work effectively with a team. We are seeking an Order Processing Specialist to join a stable, well-established organization serving customers within the utility and industrial supply industry. In this role, you will help manage customer orders from start to finish, including preparing quotes, entering and tracking orders, communicating with customers and vendors, and resolving issues that may impact delivery. This is a great opportunity for someone who enjoys staying organized, solving problems, and providing excellent customer service in a fast-paced environment. You don't need to know every product on day one. We're looking for someone who is detail-oriented, dependable, comfortable working with computer systems, and committed to following customer orders through to completion.

What You'll Be Doing

Process customer orders accurately and ensure they move through the system in a timely manner. Prepare quotes for customers based on product availability and their specific needs. Track open orders and proactively follow up on delays, backorders, and upcoming delivery dates. Communicate with customers regarding order status, product availability, changes, and delivery updates. Work directly with vendors to locate products, confirm availability, and place special or urgent orders. Help find alternative products when requested items are unavailable or discontinued. Make updates and changes to existing orders and ensure information is accurately documented. Work with internal teams to resolve billing, invoicing, pricing, or payment-related order issues. Research and resolve order discrepancies, including shortages, damaged products, or incorrect shipments. Maintain accurate order information and documentation within the company’s computer system. Respond promptly to customer questions and requests. Help train and support team members on order processing systems and procedures. Partner with sales, operations, finance, vendors, and other internal teams to keep orders moving and customers informed.

Work Environment

This is a full-time, on-site position in Chicago. Standard hours are 7:30 a.m. to 4:00 p.m., Monday through Friday, with occasional additional hours during busier periods. The environment is professional but team-oriented, with an emphasis on communication, customer service, accuracy, and working together to get the job done.

Pay and Benefits

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago, IL 60623.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.