Order Management Specialist

Aston Carter; Cypress (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO

Job summary

Aston Carter is seeking an Order Management Specialist in Cypress, CA to receive and process customer orders and support timely fulfillment. You will manage backlog, allocate product, and maintain clear communication on order status.

Remote-leaning but initially onsite in Cypress, with flexibility during a temporary engagement. Applicants should have ERP and Salesforce experience and a strong focus on accuracy and customer service.

Qualifications

• 4+ years of experience in order management, order entry, or manufacturing customer service.
• Experience in medical device, biotech, or pharma industries is ideal.
• Salesforce and ERP knowledge are preferred by many teams.
• ERP knowledge, Oracle preferred; other ERPs may be considered.

Responsibilities

• Receive and process customer purchase orders (via email, e-fax, etc.), ensuring accuracy, completeness, and alignment with commercial terms.
• Enter orders into the system within required timeframes.
• Manage backlog and support product allocation as needed.
• Confirm receipt and entry of orders with customers.
• Create and maintain ship-to and bill-to records in the system.
• Proactively follow up with customers on incomplete orders, backorders, and expected ship dates.
• Determine scheduled ship dates based on customer requirements and manufacturing capacity.
• Run reports to track performance metrics such as on-time shipments and quality tracking.
• Investigate and resolve non-standard or complex orders by partnering with Sales, Accounting, and customers.
• Utilize CRM/reporting tools daily to manage order-related activities.
• Support additional tasks and projects as assigned.

Skills

Order processing

ERP knowledge

Salesforce experience

Customer service

Order entry

Problem-solving

Attention to detail

Tools

Oracle ERP

Salesforce

Job description

Job Description

The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role plays a key part in managing order backlog, allocating product, and maintaining strong customer communication regarding order status and delivery expectations.

Job Title: Order Management Specialist

Job Description

The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role plays a key part in managing order backlog, allocating product, and maintaining strong customer communication regarding order status and delivery expectations.

Responsibilities

• Receive and process customer purchase orders (via email, e-fax, etc.), ensuring accuracy, completeness, and alignment with commercial terms.
• Enter orders into the system within required timeframes.
• Manage backlog and support product allocation as needed.
• Confirm receipt and entry of orders with customers.
• Create and maintain ship-to and bill-to records in the system.
• Proactively follow up with customers on incomplete orders, backorders, and expected ship dates.
• Determine scheduled ship dates based on customer requirements and manufacturing capacity.
• Run reports to track performance metrics such as on-time shipments and quality tracking.
• Investigate and resolve non-standard or complex orders by partnering with Sales, Accounting, and customers.
• Utilize CRM/reporting tools daily to manage order-related activities.
• Support additional tasks and projects as assigned.

Essential Skills

• Order processing
• ERP knowledge, ideally Oracle but open to others
• Salesforce experience highly preferred; other CRMs considered with industry experience
• Customer service expertise
• Order entry and purchase order processing
• Problem-solving abilities
• Attention to detail

Additional Skills & Qualifications

• 4+ years of experience in order management, order entry, or manufacturing customer service
• Experience in medical device, biotech, or pharma industries is ideal; candidates from other regulated industries with Salesforce/ERP knowledge are also considered

Work Environment

The work environment is primarily remote, with the possibility of onsite or hybrid work based on personal preference. Initially, the role is 100% onsite for the temporary period. The team operates collaboratively across locations, with flexibility being crucial due to dynamic project demands. The position is a temporary role for at least 3 months, with the possibility of extension or conversion based on performance and company needs. The work hours are from 8:30 AM to 5:30 PM.

Job Type & Location

This is a Contract position based out of Cypress, CA.

Pay And Benefits

The pay range for this position is $30.00 - $31.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cypress,CA. Application Deadline This position is anticipated to close on Oct 2, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.