Billing Administrator

Aston Carter; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

Aston Carter is seeking a Billing Administrator for an onsite contract role in Richmond, VA. The role focuses on cleaning up a backlog, processing customer utility accounts, and generating final bills while coordinating with field staff and the call center.

You will support pending service starts/stops, analyze account information, update meter readings, and ensure timely billing. Growth opportunities into the call center may follow after six months based on performance.

Qualifications

• Minimum 2 years in customer service, billing, or claims processing.
• Ability to analyze a backlog and determine required actions.
• Strong communication and problem-solving skills.
• Experience in call center or customer support environments.
• High accuracy in data entry and attention to detail.
• Hands-on experience with billing systems and service agreements.
• Proficient with Microsoft Office, especially Outlook and Excel.
• Reliable attendance and professional attitude.

Responsibilities

• Review and clean up the billing backlog by identifying and completing outstanding tasks.
• Process requests to start and stop utility services with accurate information.
• Coordinate service orders and dispatch technicians when needed.
• Analyze accounts to identify missing or incomplete meter readings and correct as required.
• Initiate, update, and activate service agreements in the billing system.
• Generate and issue final bills ensuring accuracy and documentation.
• Communicate with field staff, the call center, and other internal teams to resolve issues.
• Provide data entry and record maintenance related to billing and customer accounts.
• Use Outlook and Excel to manage communications and track account status.
• Maintain reliable attendance and a professional attitude to support team productivity.

Skills

Customer service

Billing

Backlog analysis

Call center

Data entry

Billing systems

Microsoft Outlook

Excel

Attendance

Professional attitude

Tools

Billing systems

Microsoft Outlook

Excel

Job description

Job Description

The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance.

Job Title: Billing Administrator

The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance.

Responsibilities

• Review and clean up the billing backlog by identifying and completing outstanding account tasks.


• Process customer requests to start and stop utility services, ensuring all information is accurate and complete.


• Coordinate service orders by initiating the appropriate steps to send technicians to customer locations when needed.


• Analyze customer accounts to determine whether meter readings are missing or incomplete, and add or correct readings as required.


• Initiate, update, and activate service agreements in the billing system to reflect current customer status.


• Generate and issue final bills for outgoing customers, ensuring that charges are accurate and properly documented.


• Communicate regularly with field workers, the call center, and other internal departments to resolve account issues and ensure smooth service delivery.


• Provide administrative support such as data entry, document updates, and record maintenance related to billing and customer accounts.


• Use Microsoft Outlook and Excel to manage communications, track account status, and maintain accurate records.


• Maintain high standards of attendance, reliability, and professional attitude to support team productivity and customer satisfaction.

Essential Skills

• At least 2 years of experience in customer service, billing, or claims processing.


• Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items.


• Strong customer service skills, including clear communication and problem-solving abilities.


• Experience working in call center or customer support environments.


• Proficiency in data entry with high accuracy and attention to detail.


• Hands-on experience using billing systems to manage customer accounts and service agreements.


• Competence with Microsoft Office Suite, especially Outlook and Excel.


• Reliable attendance and a positive, professional attitude.

Additional Skills & Qualifications

• Background in order entry or administrative support in a service-oriented environment.


• Ability to work collaboratively with field teams, call center staff, and other internal departments.


• Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines.


• Strong organizational skills and the ability to follow established processes and procedures.


• Interest in long-term growth opportunities, including potential movement into call center roles based on performance.

Work Environment

This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.). The role is office-based and involves regular use of a billing system, Microsoft Outlook, and Excel, as well as phone and email communication with internal teams. The environment is fast-paced due to daily billing volume and backlog cleanup, and supports professional development with opportunities to transition into call center work for those who perform well.

Job Type & Location

This is a Contract position based out of Richmond, VA.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richmond,VA. Application Deadline This position is anticipated to close on Oct 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.