Customer Service - Dispatch

Aston Carter; Fargo (ND); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is hiring a Customer Service Representative - Dispatch in Fargo, ND. The role handles inbound calls, sets up services within a 50-mile radius, and coordinates with service technicians to ensure timely scheduling. It offers growth into additional administrative and sales support roles as the company expands.

The position is fully onsite in Fargo with two shifts: 7:30am-4:30pm or 8am-5pm, contract to hire, and pays $20.00/hr. Benefits and PTO are included where eligible.

Qualifications

• Proficiency with computers and common office software.
• Experience with Microsoft Office for daily tasks.
• Strong inbound call handling and phone etiquette.
• Proven administrative support or assistant experience.
• Accurate and efficient data entry.
• Excellent customer service and empathy for distraught customers.
• Clear verbal communication and professional phone manner.
• Ability to work in a small team environment near colleagues.

Responsibilities

• Answer inbound customer calls with professional, courteous assistance.
• Set up services for clients within roughly 50 miles of Fargo/Moorhead area.
• Calmly de-escalate upset customers and provide support.
• Handle 20–40 calls per day, with higher volumes in extreme weather.
• Enter client information accurately into systems and keep records up to date.
• Coordinate with service technicians and relay job details.
• Provide general administrative support to the customer service department.
• Use Microsoft Office and other applications to complete daily tasks efficiently.
• Maintain strong phone etiquette and customer service in every interaction.
• Collaborate with a small team in a shared workspace.

Skills

Proficiency with computers

Microsoft Office

Inbound call handling

Administrative support

Data entry

Customer service

Verbal communication

Teamwork

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative - Dispatch

Job Description

This role focuses on providing high-quality customer service and administrative support. You will handle inbound calls, assist customers in setting up services within a defined regional area, and coordinate with service technicians to ensure timely and accurate job scheduling. This position offers opportunities for growth into other administrative and sales support roles as the company continues to expand.

Responsibilities

• Answer inbound customer calls and provide professional, courteous assistance throughout each interaction.
• Set up services for clients within approximately a 50-mile radius of the Fargo/Moorhead area, ensuring all details are accurate and complete.
• Handle calls from distraught or upset customers, calmly de-escalating situations and making clients feel heard, supported, and comfortable.
• Manage an average call volume of approximately 20-40 calls per day, adjusting to higher volumes during extreme hot or cold weather conditions.
• Accurately enter client information into the appropriate systems and maintain up-to-date records.
• Contact service technicians to communicate job details and next job sites, ensuring clear and timely coordination.
• Provide general administrative support to the customer service department as needed.
• Utilize Microsoft Office and other computer applications to complete daily tasks efficiently.
• Demonstrate strong phone etiquette and customer service skills in every interaction.
• Collaborate with a small team in a shared workspace, contributing to a positive and supportive work atmosphere.

Essential Skills

• Proficiency with computers and common office software applications.
• Experience with Microsoft Office for everyday administrative tasks.
• Strong inbound call handling skills, including professional phone etiquette.
• Proven administrative support or administrative assistance experience.
• Accurate and efficient data entry skills.
• Excellent customer service and customer support capabilities, including the ability to remain calm and empathetic with distraught customers.
• Clear verbal communication skills and a friendly, professional phone manner.
• Ability to work effectively in a small team environment and in close proximity to colleagues.

Additional Skills & Qualifications

• Previous experience in a call center or customer service department is beneficial.
• Experience coordinating with field or service technicians is an advantage.
• Strong organizational skills and attention to detail.
• Ability to adapt to fluctuating call volumes, especially during extreme weather conditions.
• Interest in growing into sales assistant or other administrative positions as the organization expands.

Work Environment

There are two shifts available, 7:30am - 4:30pm or 8am - 5pm.

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fargo,ND. Application Deadline This position is anticipated to close on Oct 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.