Order Entry Pharmacy Technician - 3rd Shift

Synchrony Pharmacy; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in long-term care is seeking dedicated individuals to join their pharmacy team. This role offers a unique opportunity to make a difference in residents' lives while working in a supportive environment. As part of a company recognized as one of the best places to work, you will be responsible for entering and managing pharmacy orders, ensuring customer satisfaction, and upholding high standards of service. If you are detail-oriented, enjoy working with people, and are ready to contribute to a rewarding mission, this position is perfect for you.

Qualifications

• Proficient in math and computer skills with a strong customer service focus.
• Detail-oriented individual capable of managing orders and customer inquiries.

Responsibilities

• Enter and verify incoming pharmacy orders and customer information.
• Respond to customer inquiries and assist with order processing.

Skills

Mathematical Skills

Computer Knowledge

Customer Service Skills

Telephone Etiquette

Detail Oriented

Education

High School Diploma or GED

Job description

Overview

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

Responsibilities

Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates and delays of orders. Answers and responds to customer inquiries.

Hours - 3rd shift - 7on7off - PHARMACY EXPERIENCE REQUIRED

• 3rd shift includes a 10% shift differential.

Duties

1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.2. Verifies and enters physician information into the system.3. Enters new medication orders and enters refills.4. Sorts, correlates and distributes copies obtained from fax machines.5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.7. Assists specified departments in the preparation and shipment of orders to designated locations.8. Checks inventory records to determine availability of requested merchandise.9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.10. Meets Expectations of Excellence for position.11. Supports facilities, departmental goals and the overall objectives of the Company.12. Complies with all laws, regulations and standards of ethical conduct.13. Performs all job duties with a friendly positive and team-oriented approach.14. Complies with all Company policies, procedures, rules and standards.

Qualifications

Requirements:

• Proficient math skills
• Computer knowledge
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime
• Available to work holidays and weekends
• Knowledge of medical language and abbreviations
• Detail oriented
• High school diploma or GED

*CB103

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