Order Entry Manager — KPI-Driven Ops Leader

Quality Enclosures, Inc; North Great River (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Career growth opportunities

Competitive compensation

Job summary

Quality Enclosures, Inc seeks an Order Entry Manager for its Central Islip operation to lead the centralized quote and order entry function and develop a high-performing team. You will set priorities, coach staff, and drive on-time execution across the organization.

You will collaborate with Inside Sales, Customer Success, Production, and Engineering to remove bottlenecks, improve workflows, and use KPIs to deliver measurable results in a fast-paced environment.

Qualifications

• Bachelor's degree preferred but not required.
• 4–6 years of experience in order entry, operations, customer service, manufacturing support, or related environment.
• At least 3 years supervising or leading a team, including coaching employees and addressing performance concerns.
• Experience with ERP systems and order-processing workflows.
• Strong organization, communication, analytical thinking, problem-solving and decision-making skills.

Responsibilities

• Lead and develop the team. Set clear expectations, assign priorities, provide training and coaching, address performance concerns, and serve as the escalation point for complex issues.
• Manage the centralized order queue.
• Drive quality and accountability.
• Measure and improve performance using KPIs and scoreboards (accuracy, throughput, efficiency, turnaround time, on-time release).
• Improve and standardize processes by developing SOPs, training materials, and scalable best practices.
• Lead cross-functional coordination with Inside Sales, Customer Success, Production, Engineering, and other teams.
• Stay close to the operation and provide hands-on order-processing support when needed.

Skills

Leadership

KPIs

Analytics

Communication

Problem-solving

Organization

Decision making

Education

Bachelor's degree

Tools

ERP systems

Job description

Quality Enclosures, Inc seeks an Order Entry Manager for its Central Islip operation to lead the centralized quote and order entry function and develop a high-performing team. You will set priorities, coach staff, and drive on-time execution across the organization.

You will collaborate with Inside Sales, Customer Success, Production, and Engineering to remove bottlenecks, improve workflows, and use KPIs to deliver measurable results in a fast-paced environment.